Lead Market Researcher

Monzo is expanding beyond the UK to make money work for all Europeans. Our Next Markets team is focused on understanding where and how we can build a successful business in new markets.

We work across Research, Strategy, Product, Data, Design and Marketing to make some of Monzo’s most consequential expansion decisions about our entry strategy: where the strongest opportunities lie and how our proposition should evolve.

You’ll play a key role by...

• Leading the research that shapes our entry strategy for new markets, starting with discovery across new EU markets
• Developing and evolving a repeatable market-entry research approach, prioritising the questions that matter most and balancing depth, speed and confidence
• Building a clear view of local money behaviours, banking expectations, customer needs, trust drivers and barriers to adoption
• Identifying, understanding and sizing priority customer audiences, partnering closely with Data , Strategy and Product
• Assessing how well Monzo’s current and near-term proposition fits local customer needs and market expectations
• Setting a high bar for evidence quality, triangulating across sources and challenging assumptions where the evidence does not support them
• Synthesising complex and sometimes conflicting evidence into clear recommendations, trade-offs and confidence levels, and use them to shape business, product and marketing decisions
• Choosing the right research approach for each question, combining hands-on research with AI , specialist expertise and agency support where these add value

We’d love to hear from you if…

• Significant experience in customer research or consumer insight, with a track record of shaping strategy and business outcomes
• Experience tackling ambiguous, early-stage problems such as market entry, proposition development, innovation or audience strategy
• Experience conducting research across multiple markets and navigating meaningful cultural and market differences
• Strong quantitative research skills , including segmentation and audience sizing
• Strong methodological judgement - ability to choose the right approach for the question and recognise when specialist qualitative or other expertise is needed
• Ability to connect customer insight to product, proposition, brand, marketing, commercial and go-to-market decisions
• Strong synthesis and communication skills, turning complex research and data into clear narratives, recommendations and trade-offs
• Confidence influencing and constructively challenging senior cross-functional stakeholders
• Strong judgement in fast-moving environments, including knowing when deeper research is needed and when directional evidence is enough

What’s in it for you

• £90,000 - £120,000 + Incentive Awards tied to your performance.
• We’ll help you relocate to the UK.
• We can sponsor your visa.
• This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• £1,000 learning budget each year to use on books, training courses and conferences.
• We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
• Plus lots more! Read our full list of benefits .