Technical Support Analyst

Technical Support AnalystReady to make a tangible impact on global customer experiences? Trimble is looking for a passionate and dedicated Technical Support Analyst to ensure high levels of satisfaction, resolve complex client incidents, and provide top-notch support in a dynamic production environment. Join our collaborative team and help customers thrive while shaping the future of our innovative Unity Construct by e-Builder products!What Makes This Role Great:In this role, you will be a driving force behind exceptional technical support, directly influencing customer satisfaction and shaping the adoption of our e-Builder product while working in a collaborative, fast-paced environment.Key Exciting Responsibilities:Champion customer satisfaction by providing top-notch support and maintaining high NPS standardsSpearhead preliminary incident analysis to evaluate impact, severity, and risk effectivelyCollaborate cross-organizationally to ensure prompt solutions and minimize case resolution timesCommunicate complex technical insights clearly to both technical and non-technical stakeholdersEssential Skills & Experience:5+ years of technical support experienceProven experience supporting customers within a fast-paced SaaS environmentExcellent Windows, network, web browser, and troubleshooting skills across SQL, XML, HTML, and scriptingDemonstrated success in root cause analysis, bug writing in tools like Jira/Confluence, and tracking cases in CRM like SalesforceStrong written and verbal communication skills with a positive, growth-minded attitudeAbility to support a rotating on-call scheduleBonus Points For:Experience developing reports to analyze data trends and reviewing software logsBachelors degree in a technical fieldExperience > EducationLogistics:Location (On-site): Lake Oswego, OR (preferred), Westminster, CO, or other Trimble locationsTravel Requirement: 0%Why You'll Love Working With Us:At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."Technical Support, Application Support, SaaS, Construction, SQL, XML, HTML, Scripting, Salesforce, CRM, Jira, Confluence, troubleshootingCompensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.Hiring Range$22.69–$28.32Pay Rate TypeHourlyBenefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.