Clinical Service Specialist, Full-Time - Beachwood, OH

VIVO Infusion LLC VIVO Infusion Clinical Service Specialist Beachwood OH We are seeking a motivated and detail oriented Clinical Service Specialist to join our highly skilled Infusion team in Beachwood OH This role requires a strong healthcare administrative background with expertise in scheduling authorizations and benefits verification The ideal candidate will be self driven able to work independently and possess excellent communication skills The individual in this role will be responsible for ensuring smooth clinical operations managing patient schedules supporting our medical staff verifying insurance benefits and securing necessary authorizations for treatments If you thrive in a fast paced environment are a proactive problem solver and have a passion for helping others this position offers the chance to be part of a supportive and growing team Join us in making a positive impact on your community while contributing to Vivo Infusions mission of providing the ultimate patient experience in a comfortable professional and empathetic environment Compensation Pay Range 2000 2500hr Bonus Plan Target 5 Annually Based on performance Private Equity for the Greater Good Company wide Employee Ownership Program Benefits Medical Dental Vision HSA w Employer Contribution Touchcare Insurance Concierge Service 401K with Match up to 4% PTO Accrual 3 weeks PTO Buy back PTO Rollover and PTO Donation Program Wellness Reimbursement Program 360 Annually Employee Referral Bonus Uncapped Bonus Potential Tuition Assistance Program & Professional Association Reimbursement Employee Assistance Program Employer provided Short & long term disability Employer provided Life Insurance Employer provided Primary duties and responsibilities Manages and supports all front end operations of the infusion center including answering phone calls greeting patients maintaining a clean and organized environment processing payments accepting deliveries and overseeing the handling of incoming mailProactively reviews patient cancellations and reschedules treatments to ensure the treatment plan is followed Communicates any changes to the Clinical Operations Manager and nursing staff as needed Additionally calls to remind patients of their upcoming appointmentsReceives deliveries collects invoices reviews for accuracy and consistency connects with the Clinic Manager to authorize payment and then sends to Vivo Accounts Payable teamSchedules patients for follow up infusion treatments working closely with the Patient Care Navigator team to assist and coordinateCollaborates with referring providers to obtain and file medical records ensuring all relevant documents are available for the medical teams review Maintains efficiency and accuracy while adhering to HIPAA guidelines in handling patient records and documentsProficient in using information systems maintaining statistical records and preparing reports as requested by the Clinic ManagerAssists with clinical inventory management in collaboration with the Clinical Operations ManagerFosters positive and collaborative relationships with professional staff co workers referring physician offices ancillary departments and external agencies Qualifications High School graduate or equivalent required2 years of administrative experience in a healthcare environment requiredMedical Assistant Certification or Medical Office experience preferred1 year working with insurance authorizations benefits verifications and billing preferredWorking knowledge of medical terminology requiredActive CPRBLS prior to starting work requiredDemonstrates intermediate typing skills 50 wpm computer literacy with MS Office Excel Word PowerPoint and proficiency in office equipment and information systems including billing databasesPotential travel to other local Vivo clinics to provide administrative support if needed To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed above are representative of the knowledge skill and ability needed Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions Employment Type Schedule FLSA Status Full timeMonday Friday 730am 400pmNon ExemptReports to Clinical Operations Manager Location 3401 Enterprise PKWY STE 110 Beachwood OH 44122 Who We Are The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable safe and convenient setting Vivo is a national company with locations in 15 states providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you Our highly trained medical professionals are dedicated to delivering a safe comfortable and affordable solution for our patients We offer an array of advanced therapeutics and provide personalized care for every patient We are passionate about providing high quality patient care relationships with our referring Providers and nurturing our company culture Vivo Infusion has received The Gold Seal of Approval from The Joint Commission The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers An organization that achieves The Gold Seal of Approval shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve Learn more about Vivo by visiting our website Work environment and physical demands The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job While performing the duties of this job the employee is regularly required to sit talk andor hear The employee is frequently required to use hands to finger handle or feel and reach with hands and arms The employee is occasionally required to stand; walk; climb or balance; stoop kneel crouch or crawl andor smell Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus The employee must regularly lift and or move up to 10 pounds and occasionally lift andor move up to 50 pounds The work environment is indoors in a medical office and is generally quiet including sounds of medical equipment Recruitment Privacy Statement Notice to All Applicants Vivo Infusion posts all open positions on the Careers page of the company website Applicants will never be asked to provide personal identification information eg SSN Drivers License Passport or financial information eg Banking Information during the application and Interviewing process We may request Contact details such as name address email address and phone number Employment history including previous employers and job titles positions Background information including academicprofessional qualifications job qualifications education certifications or licenses details included in your CVresume transcripts and employment references Nominated references including their name contact details employer and job role Proof of your eligibility to work in the US Desired salary If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data please contact us at View phone number on click.appcast.io or emailing InfoVivoInfusioncom #J-18808-Ljbffr Vivo Infusion