Administrative Support Specialist

Administrative Support Specialist One of our clients is seeking to hire a detail-oriented Administrative Support Specialist to assist a client's operations with CRM data hygiene, customer follow-up outreach, and outbound email communications. This role requires strong organizational skills, consistency, and excellent written and verbal communication. Schedule: MondayFriday, 11:00 AM 3:00 PM EST (unpaid 1530 min break; schedule may be adjusted if needed) Responsibilities Perform ongoing CRM data hygiene and cleanup as requested by the client. Conduct follow-ups with customers post-service/trip, including outbound phone calls, emails, and documenting outcomes in the CRM. Send outbound emails to prospective customers using approved templates and processes. Maintain accurate documentation for all actions taken, including notes, outcomes, and next steps. Provide end-of-shift summaries of tasks completed, items in progress, and blockers. Maintain timely responsiveness to manager communications during scheduled hours. Requirements Ability to work full scheduled shift consistently. Strong written and verbal communication skills. Excellent organization, attention to detail, and consistency. Comfortable working inside a CRM and following documented processes. Willingness to track all work time using TopTracker. Accountability to meet deadlines, attend meetings, and communicate absences in advance. Preferred Experience: 1+ year in administrative support, operations support, customer support, or CRM/data entry roles. Experience with CRM cleanup and data hygiene. Professional email communication and consistent documentation of outcomes. HubSpot experience is a plus (not required).