AWS Amazon Connect Sales Architect

Accenture is looking for passionate and customer‑obsessed AWS cloud developers and AWS solutions architects to join our AWS Practice. You will help drive innovation, build differentiated solutions, and define new customer experiences while working with smart people across our industry, specialist organizations, and technology groups to help customers get the most out of AWS in their cloud journey. You Are: A seasoned technology leader with deep expertise in Amazon Connect and the AWS ecosystem, responsible for driving contact center modernization initiatives. You have a proven ability to lead cross‑functional teams, deliver enterprise‑grade solutions, and enhance customer experience through scalable, secure, and intelligent cloud contact center platforms. You are ready to lead the end‑to‑end delivery of Amazon Connect‑based contact center solutions and oversee design, architecture, and implementation across AWS services such as Lambda, Lex, S3, and Contact Lens. Ready to lead the design, development, and delivery of scalable Amazon Connect‑based contact center solutions, oversee technical execution, mentor development teams, and ensure alignment with business goals. Collaborate with cross‑functional stakeholders to drive innovation, maintain compliance, and optimize customer experience through AWS services such as Lambda, Lex, and Contact Lens. The Work: Team Leadership: Drive end‑to‑end ownership of a team responsible for the design, development, and implementation of cloud‑based contact center transformation initiatives, leveraging platform‑led solutions across enterprise environments. Business Development: Lead and manage proposal responses to client RFPs and RFIs across multiple market units, ensuring a robust and continuous pipeline of strategic opportunities and transformation projects. Market Engagement: Collaborate with market unit leaders to identify emerging client demands, define talent requirements, and align capability development with business needs in terms of skill, scale, and specialization. Talent & Practice Growth: Build and expand the practice by actively participating in talent acquisition, while also nurturing, mentoring, and upskilling current team members to meet evolving technology and client demands. Project Delivery Excellence: Lead delivery of complex contact center transformation programs by engaging with clients and internal teams for solution design, requirement analysis, design workshops, backlog grooming, and delivering regular demos to stakeholders. Travel may be required for the role. Travel varies from 0‑100% depending on client requirements. Here’s what you need: Minimum of 5 years hands‑on experience with Amazon Connect Contact Center. Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend. Minimum of 7 years of complex contact center architectures including integrations to CRM and back‑office applications. Minimum of 7 years AWS Cloud platform and services with Solution architect skills. Minimum of 5 years’ experience with the following: AWS contact center, Amazon Connect flows, AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, IAM policies, AWS Lex. In‑depth knowledge of contact center KPIs, call flows, IVRs, agent routing, queue logic, callback handling, and escalation processes. Minimum of 7 years program/people management experience. Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent (minimum 12 years) work experience. If Associate’s degree, 6 years of work experience. Seasoned techno‑functional professional with significant experience working on a large‑scale business / operational transformation project. Good understanding of contact center technology landscape. Bonus points if you have: Amazon Contact Lens, Amazon Bedrock or Kendra, CI/CD & IaC (Infrastructure as Code), DevOps. 10 years experience with Contact Center technologies (Avaya, Genesys, etc.). Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. Travel may be required for the role. Employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and communities. Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. 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