Membership Manager

Membership Manager

The Membership Manager (MM) supports the General Manager (GM) in overseeing the day to day club operation to include but not limited to; recruiting, hiring, training and developing a diverse, high performance team, driving membership sales, and providing excellent customer satisfaction.

Management sales team and financial performance

Drive all sales efforts within the club including new member sales, EFT, fitness packages and supplements

Set monthly, weekly and daily sales goals

Review daily and weekly sales numbers and club statistics with the club manager to identify potential revenue gaps and modify sales execution as necessary

Execute and coordinate sales promotions within the club

Drive club efforts in achieving revenue goals in NMS, EFT, units and ancillary revenue

Responsible for attainment of department targets (e.g. EFT, NMS, Units and PT attachment)

Responsible for scheduling sales team members to meet member needs

Ensure that all club members are delivered a high member service experience

Proactively engage club member base, regularly greet and interact with members

Resolve member concerns and complaints in a professional manner within club parameters, as assigned by GM

Maintain a fully engaged and high performing team that aligns with company values and goals

Recruit, interview & hire membership consultants and ensure proper levels of team member staffing

Train and coach MC's, including assisting in conducting planning sessions and performance reviews

Lead membership meetings to review performance and offer direction, motivation and guidance toward achieving individual and company goals

Implement, supervise and direct regular training to ensure all consultants are trained in sales SOPs, and other company policies

Create and conduct membership team building activities including participation in recognition programs

Ensure that systems procedures are accurately followed

Daily reviews of new member agreements with sales team

Utilize club systems to select, interview, and hire (with GM approval) qualified team members

Train & develop membership consultants according to SOPs and objectives, guest and new member enrollment process, emphasizing goals of EFT setup, NMS, units and member retention

Conduct weekly (or as-needed) meetings with direct reports to review performance and offer guidance toward achieving individual and company goals. Offer career growth and advancement opportunities

Counsel consultants under the guidance of the GM and consult with the corporate office support for additional direction

This is a full-time management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights, and weekends.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.