Policyholder Services Administrative Support Representative

Policyholder Services Administrative Support Representative

LHH is seeking a Policyholder Services Administrative Support Representative to join one of our fantastic Insurance Firms in Brookhaven, Atlanta, GA. In this role, you will support daily operations by processing documentation, maintaining records, assisting with service requests, and helping deliver a positive experience for policyholders and internal stakeholders.

About the Role

This position provides administrative and customer support during periods of increased workload. The ideal candidate is organized, dependable, and comfortable working in a fast-paced environment while balancing administrative responsibilities and customer interactions. Prior insurance or Medicare experience is beneficial but not required.

Key Responsibilities

• Provide administrative support to assist with departmental operations and seasonal workload demands.
• Enter, update, verify, and maintain policyholder information with a high degree of accuracy and confidentiality.
• Process, organize, scan, index, and maintain policyholder correspondence and documentation.
• Review and process routine service requests using established procedures and guidelines.
• Prepare routine communications, including letters, emails, and forms.
• Assist with backlog reduction initiatives, work queues, and special projects.
• Handle a low to moderate volume of inbound calls, document interactions, and route requests appropriately.
• Deliver professional and courteous customer service to policyholders, agents, and other stakeholders.
• Research routine inquiries using available resources and escalate issues when necessary.
• Maintain organized records of customer interactions and completed work.
• Collaborate with team members across departments to support business objectives.
• Adhere to company policies, confidentiality requirements, and regulatory guidelines.

Qualifications

• High school diploma or equivalent required.
• Previous administrative, office support, data entry, or customer service experience preferred.
• Insurance or Medicare experience is a plus but not required.
• Ability to learn and follow established procedures and work instructions.
• Strong attendance, reliability, and commitment to meeting productivity expectations.

Desired Skills

• Strong attention to detail and accuracy
• Excellent organizational and time management skills
• Data entry and computer proficiency
• Professional written and verbal communication
• Customer service orientation
• Problem-solving and critical thinking skills
• Adaptability and flexibility in a changing environment
• Ability to work independently and as part of a team
• Commitment to maintaining confidentiality and handling sensitive information appropriately

Equal Opportunity Employer/Veterans/Disabled