Patient Service Representative

Metro Vein Centers is a rapidly growing healthcare practice specializing in state‑of‑the‑art vein treatments. Our board‑certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 70 clinics across 8 states , and still growing, we’re building the future of vein care—delivering compassionate, results‑driven care in a modern, patient‑first environment. We proudly maintain a Net Promoter Score (NPS) of 93 , the highest patient satisfaction in the industry. As a Patient Service Representative (PSR) , you are the first and last impression for our patients—and a vital part of our clinic’s success. This is a high‑volume, medical front desk role supporting check‑in, check‑out, insurance verification, EMR scheduling, and financial collections. We’re looking for someone with a warm, professional presence who thrives in a fast‑paced clinical environment and understands the nuances of medical office workflows . Prior experience in healthcare or medical scheduling is strongly preferred . Language Skills We welcome all applicants to apply. However, priority will be given to candidates who are bilingual in Spanish and English , as this skill helps us better serve our diverse patient population. What You’ll Do Greet and check in patients warmly at the front desk and by phone Accurately verify insurance eligibility and collect copays, coinsurance, or balances Schedule and confirm appointments using EMR and patient management tools Answer phones and assist with inquiries regarding treatments, billing, or referrals Collect and scan patient documentation and ensure EMR records are current De‑escalate patient concerns or scheduling issues with calm professionalism Collaborate with clinical staff and office managers to ensure patients are placed correctly and seen on time Maintain a clean, welcoming front desk area Support operational tasks as needed (e.g., faxing, supply ordering, data entry) What You’ll Bring High school diploma or equivalent required Medical front desk or healthcare administrative experience strongly preferred Proficiency in insurance verification, EMR scheduling, and payment collection preferred 2+ years of customer service experience Comfort handling sensitive information with discretion and accuracy Excellent communication skills and professional demeanor Bilingual in Spanish is a plus Benefits to Support Your Wellbeing & Lifestyle Medical, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off (PTO) + Paid Company Holidays Company‑Paid Life Insurance Short‑Term Disability Insurance Employee Assistance Program (EAP) Compensation Base pay + Quarterly performance bonuses up to $1,500.00 Schedule Full Time Monday - Friday Metro Vein Centers is an Equal Opportunity Employer. We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. #J-18808-Ljbffr