Field Service Technician IV

Field Service Technician IV

Hybrid • Corporate Headquarters - Charlotte, NC 28278

Overview

Position Type Full Time Job Shift Day Education Level 2 Year Degree Travel Percentage Up to 75%

Field Service Technician IV

At Okuma America Corporation, we are committed to delivering world-class service and support that helps our customers maximize productivity and machine performance. As a Field Service Technician IV, you will serve as a senior technical expert responsible for the installation, repair, troubleshooting, and optimization of Okuma CNC machine tools and automation systems throughout North America.

This highly visible, customer-facing role combines advanced mechanical, electrical, CNC, software, and automation expertise with exceptional problem-solving skills. You will work closely with customers, distributors, and internal teams to resolve complex technical issues, support machine installations, and strengthen Okuma's reputation for industry-leading service.

Deliver Advanced Field Service Support

• Diagnose and resolve complex mechanical, electrical, CNC control, software, and automation-related issues.
• Perform on-site troubleshooting, repair, maintenance, and optimization of Okuma machine tools and automated manufacturing systems.
• Support customer operations by identifying root causes and implementing corrective actions to minimize downtime.
• Serve as a technical escalation resource for issues beyond distributor support capabilities.

Support Installations & System Upgrades

• Perform machine installations, commissioning, and startup activities for new equipment and advanced manufacturing solutions.
• Install retrofit packages and implement machine upgrades, modifications, and design improvements.
• Verify machine performance through testing, alignment, and system validation procedures.

Train, Document & Share Expertise

• Provide technical support to customers and distributors through on-site visits, phone support, email, and remote diagnostic tools.
• Develop technical bulletins, repair procedures, service documentation, and training materials.
• Create detailed service reports that communicate findings, recommendations, and corrective actions.
• Share technical knowledge to strengthen distributor capabilities and improve customer self-sufficiency.

Drive Customer Success & Continuous Improvement

• Partner with customers, distributors, and internal service teams to ensure timely issue resolution and exceptional customer experiences.
• Identify opportunities to improve service processes, enhance equipment performance, and deliver greater customer value.
• Maintain compliance with all company policies, safety requirements, and industry best practices.

Preferred Qualifications & Skills

Education

• Associate Degree in Electronics, Electrical Technology, Mechatronics, or a related technical field preferred.
• Equivalent combination of technical education and field service experience will be considered.

Experience

• Minimum of five (5) years of experience supporting CNC controls, servo systems, PLCs, automation systems, and machine tools.
• Previous machine tool service experience required; Okuma experience preferred.
• Experience with FANUC controls, Okuma-Howa products, or technical documentation is a plus.

Skills & Competencies

• Advanced troubleshooting skills across mechanical, electrical, CNC, and automation systems.
• Strong understanding of machine tool technology, hydraulics, pneumatics, and precision measurement.
• Ability to read and interpret blueprints, assembly drawings, and electrical schematics.
• Proficiency with diagnostic and measuring equipment, including lasers, indicators, ball bars, and electrical test instruments.
• Strong customer service, communication, and relationship-building skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Physical Requirements

• Ability to stand, walk, bend, reach, and perform physical work for extended periods.
• Ability to lift and carry up to 70 pounds.
• Ability to work safely in manufacturing, warehouse, and customer-site environments.

Travel Requirement: Frequent travel required, approximately 75% or greater, to support customer installations, repairs, training, and service activities throughout North America.

The Okuma Difference

At Okuma, innovation is more than a goal. It is part of who we are. As one of the world's leading manufacturers of CNC machine tools, we invest in advanced technology, employee development, and strong customer relationships. Our team members enjoy a collaborative environment where knowledge sharing, continuous learning, and professional growth are encouraged.

When you join Okuma, you become part of an organization that values excellence, teamwork, integrity, and a commitment to helping customers succeed. You'll have opportunities to expand your technical expertise, work alongside industry professionals, and contribute to meaningful business outcomes.

Supporting Your Success

At Okuma, we invest in our employees' well-being and professional growth. Our comprehensive benefits package includes structured bonus opportunities, a pension plan, 401(k), medical, dental, and vision coverage, company-paid disability insurance, flexible spending accounts, wellness and gym reimbursement programs, tuition reimbursement, generous paid time off, paid holidays, parental leave, and flexible scheduling options.

Equal Opportunity & Accommodations

Okuma America Corporation is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. Qualified applicants will be considered for employment without regard to any status protected by applicable law.

Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the application process and perform the essential functions of the position.

This job description is intended to describe the general nature and level of work being performed and is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Responsibilities may change based on business needs.