Assistant General Manager

Benefits

• Competitive salary
• Employee discounts
• Health insurance
• Paid time off
• Holiday pay

The Job

The ideal candidate is a seasoned and highly intelligent hotel professional with extensive hotel and restaurant experience with a hands‑on leadership style. Available to work when needed, including weekends, holidays, and nights. Based upon the fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. The Assistant General Manager is expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Essential Job Functions

• Interview, recruit, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards.
• Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check‑in/check‑out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction. Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Assist with the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, and tax.
• Lead, develop and support associates to ensure they are performing in accordance with WAHK standards.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon budget & occupancy, assigning duties to workers and scheduling shifts to cover staffing needs.
• Conduct performance evaluations that are timely and constructive.
• Handle discipline of team members as needed and in accordance with company policy.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Run and complete daily reports, analyze data and make decisions based on data.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree in the hospitality field preferred.
• Two years working as an Assistant General Manager, Front Office Manager and extensive knowledge of overall hotel and restaurant operations.
• MEWS PMS and TOAST POS experience preferred.
• Can communicate well with guests.
• Must be willing to “pitch‑in” and help co‑workers with their job duties and be a team player.
• Must be able to provide outstanding customer service.
• Must have knowledge of departmental operations.
• Must have knowledge of computers and training techniques.
• Maintain a professional appearance and manner at all times.
• Ability to exercise judgment in evaluating situations and in making sound decisions.
• Must have strong interpersonal skills and cordial behavior.
• Work schedule varies and may include working on holidays, weekends and alternate shifts as dictated by business and staffing levels.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.
• Excellent communication, organization, written and guest relations skills.
• Strong organizational, project management and detail orientation skills, with the ability to multi‑task in order to meet a variety of deadlines.
• Strong interpersonal skills and a can‑do positive attitude.
• A true desire to satisfy the needs of others in a fast‑paced environment.
• Refined verbal and written communication skills.

Equal Opportunity Employer

We Are Human Kind is an equal opportunity employer. At We Are Human Kind, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.