Customer Service Representative

The Stamford, CT office of a national beverage company is hiring a Customer Service Representative to join their team. This is a great opportunity for a recent college grad who had office related internships or someone with a year or two of customer service, logistics, and/or order management experience. This is a fully on-site position.

Responsibilities:

• Processing customer orders (changes, returns, and invoices), both EDI (or similar systems) and manual
• Provide timely and accurate information regarding customer order status and product knowledge requests
• Address customer complaints by determining root cause of problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
• Enter and update order routing information in a variety of customer and transportation systems including customer portals
• Work closely with the credit department to resolve disputed credit items
• Provide timely feedback to the company regarding service failures or customer concerns
• Reconcile order/shipment activity

Required Qualifications:

• BS/BA degree (or equivalent work experience)
• Some experience in Customer Service or related field preferred, but not required
• Demonstrated analytical and problem-solving skills
• Works well under pressure and remains calm in difficult situations
• Ability to work independently, creatively, and efficiently with minimal direction in an unstructured environment
• Ability to multi-task, prioritize, and manage time effectively
• Strong planning and organization skills: ability to establish work plans, multi-task, and prioritize simultaneous projects
• Thorough and detail oriented
• Strong listening, verbal and written communication skills
• Advanced experience using Microsoft Windows, Excel and Word