Customer Service Representative

Customer Service Representative

Come join one of the fastest growing home services companies in the US!

Astacio Plumbing, HVAC, and Electrical is an industry leading home services contractor located in Norwalk, CT. Our success has been driven by hiring people who share our core company values of integrity, honesty, and quality, and providing them with opportunities for growth and development. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Customer Service Representative with a track record of providing exceptional customer service to join our team!

Come grow with us!

In exchange for your skillset and commitment, we offer:

• 401(k) with Company Match
• High-quality, Affordable Medical, Dental, and Vision Insurance
• Health Savings Account with company contributions
• Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
• Paid Holidays
• Paid Time Off (PTO)
• Parental Leave
• Tuition reimbursement
• Special deals/Discounts on a variety of services and entertainment
• Family & friends discounts on services
• Yearly Performance Reviews

We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning and electrical systems.

Do you have strong organizational, customer service, and problem-solving skills? Do you like working in a fast-paced environment and meeting the changing needs of the home service business and its customers?

Then we want to talk to you.

The Customer Service Representative will learn from and work in the Norwalk, CT office with the Dispatchers. The Customer Service Rep will handle the day-to-day interactions with the customers and will be a valued player in support of the company's growth.

The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service and sales appointments.

Key Sub Tasks

• Learn the call script in order to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.
• Respond promptly to customer inquiries.
• Schedule service appointments with techs and sales appointments with consultants.
• Manage in-coming calls and emails as well as make outbound calls.
• Communicate with customers through various channels.
• Acknowledge and resolve customer issues.
• Obtain product knowledge so that you can answer questions.
• Process orders, forms, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate with colleagues, as necessary.
• Ensure customer satisfaction and provide professional customer support.

Desired Skills and Experience

• The ability to work Monday through Friday + overtime
• 3+ years work experience in a professional environment.
• Call center experience/Customer Service experience is required.
• Excellent communication, organizational, and interpersonal skills.
• Ability to stay calm when customers are stressed or upset.
• Encouraging and motivating personality.
• A polished and professional demeanor.
• Self-motivation and discipline.
• An ambitious and competitive nature.
• Highly evolved customer service skills.
• A working knowledge of Microsoft Office and computer savvy competence.

EEOC Employer

Job Type: Full-time

Salary: $22-$24 per hour

Expected hours: No less than 40 per week