Inside Sales Representative

Job Description

Job Description

Description:

ATB Technologies Overview

Welcome to ATB Technologies, where innovation meets exceptional customer service! We are an award-winning Managed Service Provider (MSP) in St. Louis, fueled by the passion of our team and client referrals. Crafting personalized IT solutions is our forte, and we're on the lookout for talented individuals to join our crew. At ATB Technologies, it's not just about upgrading businesses with better IT and providing top-tier customer service, it's about creating a workplace for your success.

ATB Technologies is seeking a driven, consultative, and client-focused Inside Sales Representative to help grow revenue within our existing client base. This role is primarily responsible for identifying, advancing, and closing expansion opportunities aligned to client needs, including upsell, cross-sell, renewal, and lifecycle replacement opportunities across ATB’s solutions portfolio.

This individual will work closely with Client Success, technical teams, and sales leadership to uncover service gaps, support account growth strategies, and ensure commercial opportunities move forward efficiently.

The ideal candidate is proactive, organized, and accountable. They are comfortable working in a fast-paced, evolving environment, know how to ask thoughtful questions, and follow through consistently. They are motivated by helping clients get more value from their technology partner while contributing to revenue growth and a strong overall client experience.

Key Responsibilities

• Engage existing clients in support of identified expansion opportunities, renewal initiatives, and targeted account growth efforts.
• Develop and execute outreach tied to active opportunities, renewal events, and targeted expansion initiatives within assigned accounts.
• Partner with Client Success and technical teams to understand client environments, business goals, service gaps, and lifecycle risks, while helping move qualified commercial opportunities forward.
• Conduct discovery calls, virtual meetings, and follow-up conversations to position relevant ATB solutions and advance opportunities through the sales process.
• Prepare and deliver accurate client-facing quotes and proposals for renewals, lifecycle replacements, and expansion opportunities.
• Coordinate with vendors and distribution partners on pricing, sourcing, product availability, and other quote-related dependencies to support timely turnaround and smooth deal progression.
• Maintain accurate opportunity, activity, and pipeline records in the CRM and follow established sales processes.
• Maintain consistent follow-up and next-step discipline to drive momentum and prevent stalled opportunities.
• Coordinate internal resources as needed to support proposals, scope discussions, and smooth handoff for closed business.
• Monitor client engagement, renewal timing, and service adoption patterns to identify timely expansion opportunities within assigned accounts.
• Support early-stage qualification of inbound leads by assessing need, urgency, fit, budget, and decision process, then routing or advancing opportunities appropriately.
• Meet or exceed individual activity, pipeline, and revenue goals tied to account growth and lead management.
• Provide feedback to marketing and sales leadership regarding common inbound inquiries, campaign quality, and market demand.
• Represent ATB professionally in all client and prospect interactions, with a strong focus on responsiveness, trust, and value creation.

• 2+ years of inside sales, account development, account management, customer success, or other client-facing commercial experience in a B2B environment.
• Experience in managed services, technology, IT services, cybersecurity, cloud, or other technical services environments is strongly preferred.
• Demonstrated ability to identify client needs and generate revenue through upselling, cross-selling, account expansion, or related consultative sales activity.
• Strong verbal and written communication skills with a consultative, professional approach.
• Ability to build credibility quickly with existing clients and internal stakeholders.
• Experience managing multiple opportunities at different stages of the sales cycle.
• Strong organizational skills, attention to detail, and follow-through.
• Comfort using CRM platforms, email, spreadsheets, and virtual meeting tools to manage pipeline and communication.
• Ability to work independently while collaborating effectively across sales, marketing, Client Success, and service delivery teams.
• Working knowledge of IT services, managed services, cybersecurity, cloud, infrastructure, or professional services offerings is preferred.
• Bachelor’s degree preferred, or equivalent professional experience.

What Success Looks Like

• Consistently generates qualified upsell, cross-sell, renewal, and lifecycle opportunities within existing client accounts.
• Contributes to revenue growth through expanded service adoption and timely commercial follow-through.
• Effectively qualifies inbound opportunities, improving response speed and opportunity quality.
• Maintains accurate pipeline visibility, CRM hygiene, and reliable forecast activity.
• Builds trust with clients and internal teams through responsiveness, ownership, and consistent execution.
• Collaborates effectively across departments to support a strong client experience and smooth commercial execution.

Preferred Traits

The right candidate is curious, responsive, coachable, and motivated by helping clients get more value from their technology partner. They know how to ask strong questions, identify service gaps, and turn conversations into clear next steps. They are comfortable operating in a growing environment, take initiative without waiting for constant direction, and help improve processes as they go. They bring a strong sense of ownership to their work, follow through consistently, and care about doing the job well for both clients and teammates.

What ATB Technologies brings to the table

• Competitive compensation, with full employee benefits package.
• An award-winning collaborative, flexible, innovative, and supportive culture – INC 5000 Award Winner, STL Best Places to Work, INC Best Places to Work, MSP 500 Awards.
• Unlimited Vacation Policy, Matching 401k, 8 Paid Holidays.
• Company-paid lunch offered three days per week.
• Employer Paid Employee Health/Dental/Vision Benefits.

Disclosures

• The compensation listed for this role represents a good-faith estimate of expected first-year On-Target Earnings (OTE). Actual earnings may vary based on individual performance and applicable team or company metrics. Compensation is structured as a base salary plus performance-based bonus.
• This is an on-site role based in Chesterfield, MO.