Patient Access Representative

Patient Access Representative

Perform patient registration and admitting functions across assigned hospital access areas, including the Emergency Department, main registration, admitting, and other patient access points, gathering, verifying, and updating demographic, insurance, and account information to ensure accurate, timely patient data capture. Use multiple systems to support registration, scheduling, documentation, and inquiry processes, identify and escalate discrepancies or complex scenarios according to established procedures, assist with workflow needs during scheduled and high-volume periods, and collaborate with the healthcare team while engaging patients and families to support a positive access experience. You will need strong attention to detail and adaptability to manage multiple systems and shifting priorities, along with a commitment to relationship-based care, the organization's mission and values, and compliance with privacy standards and regulatory requirements.

Required: High School Graduate or High School GED, 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.