Dispatcher

RTD Talent Solutions is currently representing a client in the physical security and safe and vault solutions industry that is seeking a Client Facing Dispatcher (Service) for their operations in Doral, Florida. Our client specializes in high security safe and vault solutions and supports a national client base that includes luxury retailers, financial institutions, and high value asset environments. The organization operates with a strong emphasis on precision, discretion, and service execution across multiple markets, managing a distributed technician network and time sensitive service requests. As Client Facing Dispatcher (Service), you would be responsible for managing inbound service requests, coordinating nationwide technician dispatch, and ensuring a high level of client communication and service delivery across all active jobs. Key Job Duties, among others: Manage inbound service requests via phone, email, and service platforms, ensuring accurate intake and documentation Dispatch and coordinate technicians across multiple markets based on skill set, availability, and urgency Perform initial troubleshooting with clients to assess service needs prior to dispatch Maintain real time tracking of open jobs, status updates, and service timelines Communicate directly with clients to set expectations, provide updates, and confirm job completion Coordinate across time zones to meet service level expectations and deadlines Maintain accurate records within CRM or field service systems including job details and technician activity Support billing workflows by flagging completed jobs and relevant service details Qualifications: 2 plus years of experience in dispatch, service coordination, logistics, or customer service environments Strong communication skills with ability to manage client facing interactions professionally Proven ability to manage multiple tasks and active workstreams simultaneously Experience working with CRM or service management systems preferred Ability to operate under pressure in time sensitive service environments Bilingual English and Spanish preferred but not required #J-18808-Ljbffr RTD Talent Solutions, LLC