Dock & Door Technician

Dock & Door Technician – Built for Expertise, Service & ImpactMHI is seeking an experienced dock and door technician who takes pride in their craft, enjoys solving complex problems, and values building strong relationships with customers. This role is ideal for someone who is highly skilled, dependable, and service-driven, and wants to make a direct impact on customer success and company growth.At MHI, we are committed to being the best partner to our customers by delivering urgency, accuracy, and exceptional service. Our technicians are often the face of our company in the field and play a key role in building lasting customer relationships.We provide an environment where individuals who take pride in their work can grow their skills, make an impact, and contribute to the continued success of the business.Are you…An experienced technician who can diagnose and repair dock and door equipment independently?Someone who takes pride in delivering high-quality, accurate work?Detail-oriented and committed to getting the job done right the first time?A professional who values strong customer relationships and communication?Reliable, accountable, and trusted to manage your own workload?Motivated to contribute to a growing company and make an impact?If so, this may be the perfect role for you.What you'll doDiagnose, repair, and maintain commercial dock and door equipment at customer locationsPerform preventative maintenance inspections and recommend repairs as neededTroubleshoot mechanical, electrical, and hydraulic systemsRepair and service dock levelers, overhead doors, high-speed doors, vehicle restraints, seals, shelters, and related equipmentCommunicate clearly and professionally with customers regarding repairs and recommendationsBuild and maintain strong customer relationships through reliable serviceDocument service work accurately and completelyMaintain and manage service tools, equipment, and company vehicleFollow safety procedures and company standards at all timesWork independently while coordinating with the service team as neededExpected outcomes (KPIs)Complete repairs accurately and efficientlyMaintain high levels of first-time fix successDeliver consistent, high-quality service that strengthens customer relationshipsMaintain accurate and timely service documentationMeet productivity and service performance expectationsContribute to customer satisfaction, retention, and company growthMaintain a strong safety record and compliance with company standardsBackground & experience3+ years of experience servicing commercial dock and door equipment, industrial equipment, construction equipment, or a related fieldStrong troubleshooting and diagnostic abilityExperience with mechanical, electrical, and hydraulic systemsAbility to read technical manuals, schematics, and wiring diagramsAbility to work independently and manage time effectivelyStrong customer service and communication skillsValid driver's license with an acceptable driving recordIndustry certifications and manufacturer training are a plusMaterial Handling Inc.'s commitment to you: A family owned and operated business that prioritizes well-being of employees.Health insurance – three different plans to choose fromVoluntary dental insuranceVoluntary vision insuranceCompany paid life insuranceAdditional life insurance if desiredShort & long-term disability401k – with employer matchAdditional benefits include:Company van$200 boot allowance per yearOvertime pay for any hours worked beyond 8 per dayMHI is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All qualified applicants will receive consideration for employment without regard to any legally protected status.