Bilingual Team Lead Management

Job Description

Job Description

Description:

Wireless Team Lead Mgmt.

Blue Fig USA, an authorized independent retailer of Cricket Wireless, is seeking a dedicated Wireless Team Lead to join our dynamic team. With over 90 locations across Florida, we are committed to delivering a premium customer experience through knowledgeable staff and innovative solutions. If you are a motivated leader with a passion for wireless technology and customer service, we invite you to contribute to our continued growth and success.

Key Responsibilities:

- Lead and motivate a team of Wireless Sales Associates to achieve sales targets and deliver exceptional customer service.

- Provide training, coaching, and ongoing support to team members on wireless products, services, and customer engagement techniques.

- Monitor team performance through sales metrics and customer feedback, and implement strategies for improvement.

- Assist in daily store operations, including inventory management, merchandising, and ensuring compliance with company policies.

- Foster a positive and inclusive team environment that encourages professional development and teamwork.

- Stay informed about the latest wireless industry trends, products, and promotions to effectively educate customers and team members.

Skills and Qualifications:

- Proven experience in retail sales, wireless technology, or a related field.

- Strong leadership and team management skills with the ability to motivate and develop others.

- Excellent communication and interpersonal skills.

- Ability to analyze sales data and develop strategies to meet or exceed targets.

- Customer-focused mindset with a commitment to delivering outstanding service.

- Flexibility to work retail hours, including evenings, weekends, and holidays.

- High school diploma or equivalent; additional certifications in sales or wireless technology are a plus.

At Blue Fig USA, we value our team members and are dedicated to fostering a collaborative and growth-oriented environment. Join us to be part of a company that prioritizes innovation, customer satisfaction, and professional development. We offer competitive compensation, ongoing training, and opportunities for career advancement.

Requirements:

EDUCATION and/ or EXPERIENCE:

• High school diploma or equivalent.
• Proven leadership skills.
• Demonstrated ability to meet/ exceed sales quotas.

KNOWLEDGE, SKILLS, & ABILITIES:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Positive, can-do attitude, highly motivated, results-driven personality.
• Excellent customer service skills and the ability to understand and implement our sales process.
• Ability to function independently as well as be a team player.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Ability to multitask in a fast-paced environment.
• Ability to complete sales tasks and meet quotas.
• Must be able to work the varied hours of retail, including evenings, weekends, and holidays.

DESIRED SKILLS:

• Experience in prepaid wireless sales.
• Bilingual / English & Spanish

SALARY/ BENEFITS:

• Base Salary Range $14.00 hourly
• Base + Commission (Hourly Pay and Commission Paid Weekly)
• Medical, Dental, Vision & Supplemental Insurance Benefits are eligible after 60 days

JOB TYPE:

• Full-Time
• Hourly- Non-Exempt

ENVIRONMENT & PHYSICAL DEMANDS:

The environmental and physical demands described here are representative of those an individual must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to occasionally lift 10 to 25 pounds.
• Constant walking and standing; frequent bending, stooping, and reaching.