Fulfillment Associate

Fulfillment Associate
Location: North Olmsted, OH | Full-time, On-site | FLSA: Hourly, Non-Exempt (Overtime eligible) | Schedule: Monday-Friday, 9 AM-5 PM (extended hours during peak holiday seasons)

About the Role
Teddy Baldassarre is one of the fastest-growing luxury watch brands and media companies in the industry. As we scale, our operations team plays a critical role in delivering the exceptional customer experience our brand is known for. We're looking for a Fulfillment Associate who is reliable, tech-savvy, and ready to contribute from day one. This is a hands-on, team-oriented role based out of our North Olmsted office. What You'll Do
Your day centers on making sure every order leaves accurately and on time. Responsibilities include:

• Prep and process daily orders, ensuring accuracy at every step
• Pick, pack, and package orders to luxury brand standards
• Receive inbound shipments and verify against packing and inventory documentation
• Move product to hold locations and maintain organized storage areas
• Create and manage order transfers with precision in Shopify
• Process and document product warranties accurately
• Conduct quality control checks on outgoing orders and incoming returns
• Collaborate with your team lead to prioritize workflow and surface issues early

Requirements Education

• High school diploma or equivalent required
• Secondary education (associate's or bachelor's degree) preferred

Technical Skills

• Tech-savvy with the ability to learn new platforms quickly
• Proficient in Microsoft Office 365 (Outlook, Excel, Teams)
• Experience with inventory management or CRM systems required
• Experience with Shopify or a similar e-commerce platform preferred

Core Competencies

• Reliable - present, on time, and accountable every day
• Detail-oriented with strong accuracy in data entry and order management
• Coachable - receives feedback well and applies it consistently
• Solution-oriented - when problems arise, you address them rather than avoid them
• Flexible and adaptable in a fast-changing, evolving environment
• Patient, professional, and easy to work with under pressure
• Strong personal integrity and a team-first mindset
• Ability to read and interpret packing lists, invoices, and inventory documents

Physical Requirements

• Must be able to stand for extended periods of time and lift and move up to 30 pounds. Reasonable accomodations available.

Company Benefits

• Paid Time Off (PTO)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan