Service BDC Representative

Job Description

Job Description

Business Development Representative – Service BDC
The Patrick Dealer Group: Schaumburg, IL

The Patrick Dealer Group, one of Chicago’s largest and longest-standing automotive groups, is seeking a full-time Business Development Representative to support our service departments. This role is ideal for someone who enjoys helping customers, thrives in a fast-paced environment, and brings strong communication and follow-up skills to every interaction.

What We Offer

• Medical, dental, and vision insurance
• Competitive pay: Hourly base plus monthly bonuses
• Disability and life insurance
• Flexible spending account (FSA)
• 401(k) with company match
• Paid time off
• Employee referral program

• Work with the latest vehicle models and automotive technology
• Join a supportive, fast-paced, and energetic team environment
• Receive ongoing training and development to grow your career
• Enjoy employee discounts and additional benefits

Key Responsibilities

• Answer inbound calls and schedule service appointments
• Make outbound calls to generate, confirm, and follow up on appointments
• Reconnect with customers to reschedule missed appointments
• Send follow-up emails and respond to website inquiries promptly
• Communicate professionally with customers by phone, email, and text

Preferred Qualifications

• Previous call center, appointment-setting, or telemarketing experience preferred
• Strong verbal and written communication skills with a customer-first mindset
• Highly organized, self-motivated, and able to manage multiple priorities
• Comfortable working both independently and collaboratively
• Proficient with Microsoft Word, CRM systems, and data entry

Position Requirements

• Valid driver’s license with a clean driving record for the past 3+ years
• Willingness to complete a background check and drug screen
• Ability to sit and work at a computer for extended periods
• Must be at least 19 years of age

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.