Technical Account Manager

Technical Account Manager

VETRO provides cutting-edge Geographic Information Systems (GIS) solutions tailored for telecom and broadband providers. Our platform equips organizations with the tools to efficiently design, deploy, and manage fiber optic networks. At VETRO, we are driving innovation in broadband infrastructure, ensuring networks are built and managed with precision, speed, and scalability.

Position Overview

We are seeking a highly technical and customer-focused Technical Account Manager to join our Customer team. This role serves as a critical liaison between VETRO and our clients, acting as a strategic advisor to help them achieve their network management goals. The ideal candidate will have a strong telecommunications background and a proactive approach to customer success, ensuring platform adoption, satisfaction, and long-term client retention in a fast-moving, highly dynamic industry.

Key Responsibilities, but not limited to:

• Technical Strategy & Advisory: Serve as the trusted advisor to clients, offering expert guidance on VETRO's platform, including best practices, industry developments, and tailored solutions to meet their specific needs.
• Customer Engagement: Deeply understand each customer's technical environment, use cases, and objectives. Leverage this knowledge to drive adoption and ensure customers realize maximum value from the platform.
• Proactive Leadership: Take ownership of fostering strong, proactive relationships with customers, inspiring confidence through technical expertise and a hands-on approach.
• Operational Excellence: Identify opportunities to streamline processes and improve operational efficiency, enhancing the overall customer experience and supporting business growth.
• Cross-functional Collaboration: Work closely with Sales, Product, and Support teams to advocate for customer needs, ensuring smooth execution of customer success initiatives and alignment on business objectives.
• Risk Mitigation & Issue Resolution: Anticipate potential technical challenges, identify risks, and proactively work to resolve issues to maintain customer satisfaction and system performance.
• Revenue Growth & Retention: Partner with Sales to identify upsell and cross-sell opportunities within existing accounts, contributing to revenue growth and long-term customer retention.
• Market Insight & Feedback: Stay current on industry trends, customer feedback, and competitor activities to inform strategic decisions and influence the product roadmap.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, or a related technical field.
• Proven success in technical account management, or a related role in the technology or software sector, particularly with complex B2B solutions.
• Deep technical understanding of GIS systems and/or experience within the telecom sector is highly desirable.
• Hands on knowledge of scripting as well as data manipulation and export/import functionality.
• Strong leadership and communication skills, with the ability to guide customers through technical challenges and inspire confidence.
• Proactive, results-driven mindset with a focus on delivering value, driving adoption, and securing long-term partnerships.
• Familiarity with working in a remote or distributed team environment.
• Experience in fast-paced environments, adept at balancing multiple priorities and adapting to evolving business needs.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance, retirement plans with 401K match, remote work stipend, Learning & Development fund, and flexible vacation and PTO.
• Professional development opportunities and career growth within an innovative and rapidly growing company.
• Flexible work arrangements with a remote-first approach.

Work Environment

• This role has the ability to either work in our Portland, ME HQ, hybrid or fully remote.
• In a hybrid or remote role you are expected to have a designated space that is conducive to productivity and conducting confidential video calls. VETRO will assist with technology needed to set up your home office, as well as offer a semi-monthly internet stipend. While working remotely, you are expected to be distraction-free from non-work responsibilities during working hours.

Join VETRO and be at the forefront of reshaping broadband infrastructure. Apply now to make a significant impact on the future of telecom and help our customers achieve success.

VETRO is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status, political belief, or socio-economic status. VETRO does not discriminate against individuals on the basis of those characteristics, or any other characteristic protected by law. VETRO values a diverse workforce and emphasizes an open, inclusive, supportive team working environment.