Lead DC Power Service Technician

Lead Service Technician

Lead Service Technicians are seasoned technical professionals who oversee service teams responsible for the installation, maintenance, and repair of critical power systems, including UPS systems, battery systems, and DC power equipment. This role provides advanced technical leadership, mentors junior technicians, and ensures consistent delivery of high-quality, customer-focused service in alignment with company standards and safety requirements.

SHIFT TIMES: 1ST: 7:30 AM - 4:30 PM (varies depending on travel and customer requirements, night work required, overtime required, weekends occasionally required).

WORKING ENVIRONMENT: Travels to different locations/companies and contends with various working conditions including remote locations, primitive locations, and outdoors.

This is a safety-sensitive position.

Essential Duties

Work will include installation of batteries and rectifier battery plants (all voltages); ironwork, and cable rack with knowledge of Zone 4 environment requirements; DC power plant upgrades and replacements; Primary and Secondary distribution equipment including PBD's, BDFB's, BDCBB's, inverters, and converters; along with the running of power cable, lug crimping, and lacing; taking voltage and gravity readings; performing load tests; diagnosing equipment and systems; preparing test reports; authoring MOPs or other task documentation; completing job related documentation; reading, understanding, and following standards, specifications, and schematics; interfacing with customers; and all other duties associated with the installation, maintenance, repair, and removal of DC power.

AC power work from 120V 1-phase to 480V 3-phase.

Lead responsibilities will include understanding and following industry standards, safety protocols, and all Company policies; inspecting tools, equipment, and each job site, including recognizing hazards.

Other duties may be assigned.

Key Responsibilities

• Strength and dexterity to bend, squat, crawl, kneel, crouch, or twist to reach/and or work with assigned systems.
• Strength, mobility and dexterity to use small hand and power tools as necessary and to climb or crawl to install equipment in areas of close tolerance.
• Ability to climb and work on ladders, gantries, and cat walks.
• DOT Medical Qualification Card required.

Essential Responsibilities

Maintain open and positive communication (both in verbal and written form) with employees, departments, and customers.

Work well in a team environment as well as independently and be a self-starter.

Willing to travel between offices, service locations, and customer sites.

Minimum Physical and Sensory Requirements:

Strength to lift a 50 lb. object, without assistance, and items weighing up to 150 lb. with assistance. Strength to slide up to 200 lb.

Requirements

Minimum Skill Requirements

Applicant must be familiar with a variety of the electrical field's concepts, practices, best practice, and procedures including the technical ability to understand and interpret Electrical Codes, Life Safety Codes, NFPA, Uniform Building Codes, and Lighting Systems where applicable.

Knowledge of industry standards (i.e., Telcordia, IP72202, TP76300, 77350).

An understanding of how a lead acid battery works.

Must be able to read, write, speak, and understand spoken English.

Ability to read and interpret drawings and technical manuals.

Good writing skills, general math skills, strong mechanical skills, strong communication skills, PC skills including use of Office applications and customer software.

Must maintain an acceptable driving record required, pass annual drug tests (random testing required for certain customers), and maintain an acceptable background check in accordance with company and customer requirements and local laws/regulations.

Safety Equipment

Safety glasses, face shield, safety shoes, hard hat, FR clothing, hearing protection, various types of gloves, and other site-specific PPE as required (ex: fall protection, arc-flash clothing).

RESPIRATOR REQUIREMENTS: NONE

Special Equipment

Hand tools, power tools, multimeters (voltmeter, ammeter, others), roto-hammer, porta-band, power drill, lift table, pallet jack, forklift, load tester, cutters, crimpers, pliers, strippers, flashlight, tweezers, utility knife, rope, straps, and other specialty tools as required.

Commercial Motor Vehicles including box trucks and flatbed vehicles, vans, pickup trucks including 2WD and 4WD (some off-road applications), and Powered Industrial Trucks including forklifts and walkie electric pallet jacks.

Training Requirements

New Hire Engagement Training.

Annual Quality/Safety Training.

Customer required training (on-line, in-person, and web-based).

Service Technician Level I-IV training.

Electrician Apprenticeship training.

Other training as assigned.

Pre-Employment Requirements

All offers of employment are contingent upon successful completion of the following pre-employment screenings: Blood draw Non-DOT physical 9-panel drug screen (THC is not included) These screenings are conducted once, prior to hire, and are not part of a recurring or annual testing program. However, employees remain subject to Reasonable Suspicion and Post-Accident drug and alcohol testing in accordance with company policy.