Director, IT PMO

Overview The Director of the IT Project Management Office (IT PMO) leads the IT PMO, which provides delivery and governance of technology and data driven projects across the Company. The Director, IT PMO is responsible for ensuring project delivery quality, cost management, and policy compliance across all IT portfolios. This role leads the annual Portfolio & Technology Roadmap planning exercise and maintains the Company’s Technology Roadmap. The Director, IT PMO provides oversight for IT portfolio management; project and change management standards; program and project governance; PMO procedures, tools, and reporting. The Director, IT PMO manages, coaches, mentors, and develops the IT PMO team and 3rd party contractors. Responsibilities Overall responsibility for PMO management and delivery quality of IT portfolio projects, including project and change management, project budget management, and policy compliance. Accountable for operational and financial results of PMO. Manage stakeholder relationships, positioning IT as a trusted advisor across client portfolios. Meet commitments to internal clients and deliver initiatives to support Company objectives, IT priorities, and functional goals. Provide strategic direction, coach and mentor project management staff. Leadership and Day-to-Day Recruit, retain and develop a strong management team with ownership and responsibility for their areas and personnel. Provide oversight for contract PMO resources, System Integrators, and other vendor partners involved in delivery IT projects. Set clear objectives and expectations for PMO and manage team performance; provide ongoing feedback and address performance proactively. Ensure compliance with policies and procedures. Be available to handle critical issues and escalations during standard business hours and after hours as required to ensure business operations. Ensure PMO operates in alignment with industry standards and best practices for project and change management; define new procedures, processes and tools for continuous improvement and cost optimization. Ensure appropriate communications are in place to status problems and projects. Project Management Develop, plan and implement strategy for company-wide IT project management. Provide strategic communication with Executive and Senior Leadership to report project management plans and opportunities, ensuring agreement on objectives, resources, financials and deliverables. Prepare and maintain the capital and expense budget for IT PMO Project Portfolio. Oversee definition, implementation, and reporting of project governance, project plan, project budget, and project resourcing for IT PMO projects. Actively pursue issue resolution, communicate project status/issues to stakeholders and escalate as needed. Maintain awareness and knowledge of contemporary project management methodology, and translate to Executives, Senior Leadership, Directors, Managers and staff. Contribute to the evaluation and development of overall IT strategy and performance with SVP and IT Leadership Team. Education and Certifications Education: B.A. or B.S. required. MBA preferred. Licenses/Certification/Registration: Project Management Professional (PMP) preferred but not required. Experience Senior PMO leadership in a mid/large sized retail organization or 2+ years at Director+ level in Management Consulting, including consulting project management for Retail clients. Experience across multiple retail technology portfolios (Stores, Supply Chain, Merchandising, Corporate, Infrastructure, Cyber). Extensive management experience with teams of 5+ employees. Proven ability to drive Customer Experience and continuously deliver results. Experience with PMO KPIs and reporting. Experience applying Change Management frameworks (e.g., ADKAR/Prosci, Kotter’s, Lewin’s). Skills and Abilities Ability to operate well in a fast-paced, collaborative environment. Able to manage through ambiguity and make timely, effective decisions. Ability to provide leadership across a rapidly changing culture. Highly developed communication skills across all company levels. Highly organized and capable of strong problem-solving. Balanced technical and business aptitude and comprehension. Experience with project management tools (e.g., ServiceNow SPM, Smartsheet, MS Project, Jira). Note: This description may contain formatting improvements and consolidated sections for clarity while preserving the original role responsibilities and qualifications. EEO Statement: Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Compensation and posting details: Individual pay decisions will be based on qualifications, education, job-related skills, relevant experience, and geographic location. Min-Mid salary range: $135,000.00 - $175,000.00. #J-18808-Ljbffr Burlington Stores, Inc.