Housekeeping Operations Manager

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. About the Opportunity As a Housekeeping Manager at the Delta Hotels by Marriott Woodbridge, you will partner closely with the Director of Housekeeping to oversee daily operations of a large, fast‑paced Marriott hotel and lead a diverse team of hospitality professionals. You will play a critical role in ensuring guest rooms, public spaces, meeting areas, and back‑of‑house facilities consistently meet Marriott brand standards while fostering a culture of excellence. What You’ll Do Leadership & Team Development Lead, coach, and develop a team of Room Attendants, Housepersons, Laundry Attendants, and Supervisors Foster a positive, professional, and team-oriented culture Support recruiting, onboarding, training, scheduling, and performance management Assist with payroll review, labor management, and staffing plans Promote accountability while recognizing and developing team talent Housekeeping Operations Oversee daily housekeeping operations to ensure guest rooms, public areas, and back‑of‑house spaces consistently exceed cleanliness standards Monitor productivity, staffing levels, room assignments, and service delivery Conduct room inspections and quality assurance audits Ensure adherence to Marriott brand standards and company expectations Coordinate closely with Front Office, Engineering, and other departments to maximize guest satisfaction Guest Experience Respond professionally and promptly to guest concerns and service recovery opportunities Ensure every guest interaction reflects our commitment to hospitality excellence Drive continuous improvement through quality inspections and team coaching Inventory, Compliance & Administration Assist with inventory management, purchasing, and organization of housekeeping supplies and equipment Utilize housekeeping systems and reporting tools to monitor performance and efficiency Ensure compliance with OSHA regulations, safety procedures, chemical handling standards, and SDS requirements Support departmental reporting, operational meetings, and process improvement initiatives Labor Relations Support compliance with Collective Bargaining Agreements (CBA), attendance policies, work rules, and disciplinary procedures where applicable Partner with Human Resources and department leadership to maintain a productive and compliant work environment What We’re Looking For A hands‑on leader who leads by example Passionate about developing people and building strong teams Organized, detail‑oriented, and highly accountable Comfortable making decisions in a fast‑paced environment Focused on both operational excellence and guest satisfaction Able to motivate teams and maintain high standards under pressure Qualifications Required Minimum of 3–5 years of progressive housekeeping leadership experience within a hotel environment Strong knowledge of housekeeping operations, labor management, scheduling, payroll, and inventory control Experience with hotel property management systems and housekeeping management software Proficiency with Microsoft Office and computer‑based reporting systems Strong leadership, communication, and interpersonal skills Excellent problem‑solving and organizational abilities Ability to manage multiple priorities in a fast‑paced environment Flexible schedule including weekends, evenings, and holidays Preferred Experience working in a union hotel environment Knowledge of Collective Bargaining Agreements (CBA), grievance procedures, and disciplinary processes Bilingual communication skills Why Join Us? Performance‑based bonus opportunity Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Career advancement opportunities within a rapidly growing hospitality company Build Your Career This position is more than a housekeeping management role—it's an opportunity to join a growing company that invests in leadership development and promotes from within. You'll have the chance to make a meaningful impact on hotel operations while advancing your career with a company that values innovation, accountability, and results. Position Requirements At least one-year progressive experience in the Rooms Department Hotel; or a four-year college degree and at least one year experience in the Rooms Department at a Hotel; or a two-year college degree and at least two years of experience in the Rooms Department at a Hotel. Previous supervisory experience required. Must be proficient in Windows Operating Systems. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. Must be effective in listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be able to convey information and ideas clearly. Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. Maintain regular attendance in compliance with Rebel Hotel Company standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include compliance with Rebel Hotel Company’s dress code and wearing a nametag when working (per brand standards.) Comply and ensure adherence to Rebel Hotel Company standards and regulations to encourage safe and efficient hotel operations. Comply with certification requirements as applicable for position to include Food Handlers, Alcohol Awareness, CPR and First Aid. As applicable to the hotel, ensures the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Engineering and Housekeeping departments. Use competencies from Rebel and Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel. Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head. As applicable to the hotel, assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager. Participate in required MOD coverage as scheduled. Ensure that training in service standards is taking place in each department using the steps to effective training. As needed, assist the General Manager in recruiting, hiring and training for Guest Services based on occupancy. Participate in weekly meetings with Front Desk to address oversell settings and react accordingly. Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation. Assist the General Manager with maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and / or weekly inspection of rooms with the Property Engineer. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees. Be familiar with SOPs in all Operations departments. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure that all employees receive fair and equitable treatment according to Rebel Hotel Company SOPs. Complete required corporate training modules and become certified to train those as required. Generally, a promotional opportunity will require relocation to another property. Be in the public areas during peak times, greeting guests and offering assistance as needed. Maintain procedures for handling of the hotel safe specifically with regard to security. Attend all scheduled meetings that take place on the property when you are scheduled. FSD Certification preferred. Must have weekend availability. Schedule 10 hour shift 12 hour shift 8 hour shift Day shift Evening shift Monday to Friday Night shift Overnight shift Weekends as needed Work Location: In person This position is currently accepting applications. #J-18808-Ljbffr