Engineer III, Field Service - LCMS

Field Service Engineer III

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Discover Impactful Work:

Unity Lab Services, a part of Thermo Fisher Scientific, provides a wide range of solutions, equipment, and services to our customers. The Field Service Engineer III is assigned with coordinating all field service support and customer relationship management components. The right candidate will deliver complete solutions for Chromatographic and Mass Spectrometric systems, including deployment, maintenance, proactive upkeep, and instrument verifications. We are searching for an applicant committed to clientele, endorsing Thermo Fisher Scientific in customer facilities, and dedicated to propelling advancement.

Location: Minneapolis, MN

Territory: Primarily covers Minnesota, ideally based in the Twin Cities area. Travel to North and South Dakota required.

Key Duties and Responsibilities:

• Perform on-site installations, repairs, maintenance, qualifications, and validations of Chromatography and Mass Spectrometric systems
• Proficiently use customer management software to complete service calls, handle parts inventories, and complete job tasks
• Evaluate examination and assessment results to identify the origin of the issue, and suggest fixing, substitution, or alternative remedial measures
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
• Analyze Chemistry reports of technical problems to recommend modifications to eliminate future issues
• Provide a communication link between the customer and the company to ensure effective service
• Develop and conduct training on safe operations of the equipment and demonstrate skills to trainees

Education and Experience:

• Bachelors Degree in chemistry or related field required
• Preference for candidates with at least 3 years of practical experience as a Service Engineer, specifically with analytical instrumentation, or 3+ years of pertinent industry experience
• Proficiency with Chromatography and Mass Spectrometry instrumentation is preferred
• Strong communication and the ability to build positive customer relationships
• Ability to prioritize service requests and produce clear and concise documentation
• Must have a clean driving record

Essential Functions and Physical Requirements:

• Securely move 50 pounds with periodic support and 25-30 pounds continuously throughout the day
• Bend, squat, stretch, and reach daily in a service function
• Travel overnight, including possible air travel, for 50% of scheduled work
• Maintain a valid driver's license and safe driving record
• Work independently within a customer location
• Extensive walking/standing for 75-85% of the day
• Operate in areas where chemicals are handled
• Operate material handling equipment like push carts and pallet jacks
• Wear appropriate personal protective equipment, such as lab coats, coveralls, hood, face shield, respirator, hairnets, steel-toed shoes, and/or safety gloves

Compensation and Benefits:

The hourly pay range estimated for this position based in Minnesota is $36.42–$42.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount