Operations Services Coordinator

Cold Stone Creamery Headquarters Private Store Manager

Lead the operations of the Cold Stone Creamery Headquarters private store and Research & Development laboratory. Assist Research & Development with production. Assist Operations Services team with a variety of projects, training materials and documents, communications, and events. Assist with the setup, execution and breakdown of headquarters meetings, events and employee activities.

Key Responsibilities

• Manage operations of the Cold Stone Creamery Headquarters private store, including opening/closing on a regular schedule each week, maintaining cleanliness and organization, preparing and stocking products, taking inventory and placing Sysco orders, and managing calendar of availability
• Execute promotions in the Headquarters Cold Stone Creamery training store, including making promotional products and installing POP materials
• Follow recipes and procedures to build, decorate and stock freezer products for Cold Stone Creamery Headquarters private store
• Assist Research & Development team members with products for testing, cuttings, samplings, photoshoots, ideations
• Receive, organize and communicate sample deliveries for Research & Development
• Work with members of the Operations Services team to execute a variety of projects, mostly related to the Cold Stone Creamery brand
• Assist with development of training materials such as Procedure Cards, Recipe Cards, and Reference Documents
• Assist with management of Kahala Brands' quality assurance portal
• Assist with planning and execution of various events such as Franchisee Board meetings
• Support various Ops Services team responsibilities and assist with headquarters events such as dry run fundraisers, charity donations, special guest visits, employee lunches and employee activities (e.g., planning/setting up/hosting/breaking down headquarters events)

Knowledge / Skills

• Excellent verbal and written communication skills
• Excellent organization skills
• Detail-oriented and attentive to cleanliness
• Ability to work independently, as well as part of a team
• Ability to handle a variety of different tasks at once, prioritizing and sequencing actions/decisions to move tasks toward execution
• Demonstrated desire for continuous learning and improvement
• Enthusiastic, optimistic and service-minded team player
• Basic skills in Microsoft (e.g., Microsoft Word, PowerPoint and Excel)
• Basic restaurant experience

Physical Requirements

• Able to stand for prolonged periods during product development
• Ability to lift up to 45 pounds and perform repetitive motions such as scooping, mixing, whisking, decorating and portioning products

Benefits (Subject to Change):

• 401(k) matching, including Roth options
• 3 Medical insurance plans
• Dental insurance
• Vision insurance
• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Paid time off (10 holidays, 3 weeks PTO)
• Tuition reimbursement
• Referral program
• Wellness programs
• Hybrid work schedule