IT Systems Administrator l

Job Description

IT Systems Administrator l

About the Role

We are seeking a hands-on IT Systems Administrator I to serve as the first line of technical support for Kashable employees across our New York City and Las Vegas offices and remote team. You will resolve day-to-day technology issues, manage accounts and equipment, and help keep our IT operations running smoothly. This role reports to the Director of Engineering and works closely with our senior IT Systems Administrator. As a FinTech company in a regulated industry, we expect strong security awareness and close adherence to our IT procedures. The ideal candidate is a solid troubleshooter, detail-oriented, and patient with non-technical colleagues.

Duties & Responsibilities

• Serve as the primary point of contact for Level 1 support requests across our New York City and Las Vegas offices and remote team, via Jira Service Management, Slack, Google Chat, and in person
• Troubleshoot hardware, software, account, Wi-Fi, VPN, and peripheral issues in person and remotely, escalating complex issues to the Director of Engineering
• Recognize and promptly report potential security incidents, such as phishing, compromised accounts, or lost or stolen devices
• Reset passwords, unlock accounts, and support multi-factor authentication setup
• Set up and configure computers and equipment
• Create and manage user accounts in Google Workspace and Active Directory
• Support employee onboarding and offboarding
• Maintain hardware and software asset inventory
• Track software licenses and coordinate with vendors
• Support patching and endpoint updates
• Maintain records of IT tasks that support our SOC 2 and ISO 27001 compliance
• Document fixes and maintain internal how-to guides
• Provide occasional after-hours or on-call support for urgent issues

Required Skills & Abilities

• Familiarity with troubleshooting Windows and Linux systems and common business applications
• Familiarity with identity and access management (Active Directory, Google Workspace)
• Familiarity with basic networking concepts (Wi-Fi, VPN, printers, connectivity issues)
• General security awareness, including MFA, phishing, and good password practices
• Strong attention to detail and good documentation habits
• Ability to manage multiple requests at once and prioritize effectively
• A patient, approachable attitude and clear communication with non-technical colleagues

Nice to Have:

• Experience with Jira Service Management or a similar ticketing system
• Exposure to endpoint management or patching tools
• Awareness of compliance frameworks such as SOC 2 or ISO 27001
• Experience with AI tools such as Claude, Cursor, ChatGPT, or Gemini
• CompTIA A+ or a similar certification

Work Location

This is a fully on-site position based in our New York City office, five days a week.

Education & Experience

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
• 1–3 years of experience in help desk, IT support, or a similar customer-facing technical role, preferably within FinTech or a regulated industry

The pay range for this position is $70,000 to 110,000 annually. Actual compensation will depend on experience, qualifications and job related skills. We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.

Kashable is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Kashable is not able to provide visa sponsorship for this role

Perks & Benefits

We offer a competitive salary, benefits, and perks designed to support both your professional growth and day-to-day wellbeing, including:

• Medical, Dental (including Orthodontics), and Vision coverage
• PTO and paid holidays
• 401 (k) Plan with employer match
• Paid Parental Leave
• ClassPass subsidized membership
• Voluntary Life and disability insurance
• Commuter benefits
• Pet insurance
• Flexible Spending Accounts (FSAs)
• Weekly catered lunch and fully stocked kitchen
• Team events, lunch & learns, happy hours, birthday celebrations, volunteer opportunities

About Kashable

Kashable is a fast growing, venture-backed FinTech startup headquartered in NYC. We provide inclusive, socially responsible, low-cost credit to American employees offered as a voluntary benefit through their employer. Kashable has raised over $400 million in capital, and has provided more than $1.5 billion in loans to working Americans across a footprint of employer clients that represent 4 million employees. We were founded in 2013 by a team of serial entrepreneurs with deep experience and expertise in the industry, and have since become the leading provider of financial wellness solutions at the workplace, catering to many Fortune 500 companies, governments, hospitals, and universities. We are a dynamic, ambitious, and hard-working team that is redefining financial wellbeing for working Americans.