Assistant General Manager

Job Description

Job Description

About Us

Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments.

Through the Odeko web portal and mobile app, customers can purchase supplies from hundreds of national and local brands, track ordering trends, finance equipment, and access insurance. Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save significantly on their cost of goods and time spent on vendor management. 

Odeko is on a mission to continuously develop technology to champion your neighborhood cafes, coffee shops, and other independent F&B establishments.

Local coffee shops and cafes are the backbone of any given community, and we're here to help manage the day-to-day tasks with a platform so intuitive, it's kinda like magic.

The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.

We are looking for an Assistant General Manager to join our growing team. This person will be responsible for Operations.

In this role you will oversee the full scope of our overnight last-mile delivery operation; you will lead warehouse and driver operations, ensure safety, optimize performance, drive operational efficiency, and maintain our commitment to a 95 %+ delivery success quality rate by owning your workstreams and influencing any upstream or downstream owners. This role is ideal for a leader with deep operational expertise who thrives in fast-paced, high-growth logistics environments and who can drive cross-functional collaboration to deliver outstanding results.

• Create and maintain a strong safety culture that  eliminates risks from the operation
• Support, coach, and lead a large team of drivers, dispatch, and team leaders
• Demonstrates initiative in all areas of the business.  Has a bias for action and a passion for results.  
• Develops team leaders who can drive results in the business
• Own all operational KPIs for your assigned shift/workstreams, including delivery success rate, safety metrics, labor and productivity, and route efficiency.
• Uses process and project management skills to deliver significant and measurable results
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Partner with leadership on other shifts and workstreams to ensure seamless 24-hour operations.
• Able to stand in for the Site General Manager as needed.
• Perform all duties as identified by the General Manager and/or other leadership.

About you:  

• 5+ years of experience in operations leadership, with at least 2 years of direct report  and performance management experience
• Proven track record of delivering results against safety, compliance, and operational KPIs.
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• A proven capacity to collect and assess complex data, using those insights to formulate, propose, and deploy effective business solutions.
• Proficiency in operations management systems, routing software, and productivity tools.
• Strong understanding of last-mile delivery logistics
• Preferred:
• Strong financial acumen, with experience managing labor budgets and operational P&L elements.
• OSHA, DOT, or other relevant safety certifications.
• Lean, Six Sigma, or continuous improvement certifications.
• Bilingual (English/Spanish) is a plus.

Compensation for this role is based upon prior experience and is up to $115,000.

What you'll love about Odeko:

• Fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career!
• Competitive compensation, healthcare benefits, and opportunity for equity
• Other great perks -  Full lists of benefits available upon request

Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.