Business Process Analyst

Bachelor’s degree (Business, Engineering, Operations) Non-degree considered if 12+ years of related experience along with a high school diploma or GED Job requires employee to drive a personal vehicle to conduct company business Nice to Have Skills & Experience Plusses: At least 5 years of experience in process consulting, operations, or cross-functional program roles. Strong oral, written, and presentation communication skills. Demonstrated ability to create high-quality documentation using MS Word, Visio, or similar tools. Experience working in cross-functional environments aligning roles and responsibilities. Good analytical and problem-solving skills. Experience supporting customer-facing teams or deliverables. Experience in high-technology, automation, or engineering-driven environments. Experience supporting new product introduction (NPI) or go-to-market initiatives. Lean, Six Sigma, or process improvement certification. Experience scaling processes across regions or global organizations. Ability to influence without authority and drive organizational alignment. Familiarity with CRM, ERP, or workflow tools. Job Description Develop and implement the creation of end-to-end internal processes supporting new product delivery and support lifecycles. Ensure processes are clearly defined, aligned across functions, and structured into appropriate lanes with clear ownership and accountability. Draft, validate, and finalize processes to enable new delivery services to market. Coordinate process-related information among engineering, sales, marketing, delivery, and support teams. Conduct stakeholder interviews and perform data analysis to identify current processes. Support readiness for early adopters and optimize procedures based on practical implementation and feedback. Facilitate process review sessions to promote effective adoption of new workflows. Create clear, high-quality documentation for both customers and internal teams using MS Word, Visio, and similar tools. Prepare processes for release in North America with the aim of expanding the services globally. Present process insights, suggestions, and strategic plans with leadership #J-18808-Ljbffr