Senior Technical Account Manager
VirtualVocations
Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, identify growth opportunities, and leverage technical expertise to enhance merchant integration and performance. Key responsibilities Identify and act on post-sales growth opportunities within the merchant portfolio to drive measurable commercial outcomes Provide education on Cash App Pay and Afterpay features and conduct quarterly technical reviews to connect integration health with commercial performance Collaborate cross-functionally with teams to deliver technical and operational solutions that improve the merchant experience Required qualifications Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce Prior hands-on technical experience in Solutions Engineering, Partner Engineering, or Technical Consulting Solid understanding of payments infrastructure, APIs, and e-commerce platforms Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues Experience with monitoring tools for proactive issue detection and portfolio health oversight
Vacancy posted a month ago
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