Desktop Specialist II

Job Description

Job Description

DESKTOP SUPPORT II

Location: Onsite 

Reporting to the Information Technology Director, this role is responsible for daily helpdesk operations ensuring the maintenance, performance, and security of all computer systems and networking components.

• Provide technical support to users with everyday general IT support issues and problems onsite.
• Assist with personnel moves, laptop imaging, and other equipment deployments.
• Collaborate with IT Director to review, analyze, and determine helpdesk priorities.
• Create online documentation for training on new software deployments.
• Maintain desktop and laptop software, including windows updates, driver updates, firmware, and BIOS.
• Manage the coordination and delivery of technology-related requests, including intake, assignment, and tracking.
• Provide support and troubleshooting based on keen familiarity with cloud-based services such as Office 365, Intune, Autopilot, etc.
• Provide support for internal firm applications. 
• Responsible for procurement, and deploying equipment such as computers, laptops, cell phones, and peripherals.
• Strong desktop support, hardware, and software troubleshooting in a Tier 2 and Tier 3 support capacity.
• Perform other relevant duties as assigned.

• Associate’s degree in computer science or equivalent combination of education and experience.
• 2 - 4 years of law firm experience.
• Minimum of 2 years hands-on experience in the helpdesk/computer support environment.
• PowerShell scripting a plus.
• Ability to fully assess the impact of making changes on existing environments.
• Ability to meet challenging deadlines and capable of handling multiple priorities.
• Excellent attention to detail, organization, and documentation skills.
• Experience with Vendor Management.
• Must have strong knowledge and proficiency in Active Directory, Group Policy, and other Microsoft technology suites, familiarity with Android and IOS devices, and desktop imaging process and file backups.
• Strong problem-solving skills.
• Strong proficiency in IT troubleshooting methodologies, with the ability to teach and train others.

Work Hours: 

• In-office work at the Little Falls, NJ location. Hybrid and remote work are not options for this position. 
• Full-time, non-exempt, Monday to Friday 9:00 a.m. – 5:00 p.m. (one hour lunch).
• Overtime (over 40 hours) may be required from time to time.
• Medical, Dental, Vision, Long Term Disability, and 401(k) benefits offered. 

Scarinci Hollenbeck is an Equal Opportunity Employer.