Senior Quality Insights Leader - Outsourcing Operations
Etsy, Inc.
Etsy, Inc. is looking for a Senior Quality Insights Manager to lead the design and execution of our Outsourcing Quality program, impacting agent performance and customer experience. The role involves developing quality metrics and frameworks, producing high-quality analyses, and collaborating with internal stakeholders and BPO partners. Candidates should have 5–7+ years of quality assurance experience, strong analytical skills, and a Bachelor's degree. This full-time position may require occasional presence in the Brooklyn office. #J-18808-Ljbffr Etsy, Inc.
Vacancy posted 2 days ago
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