Automotive Service Advisor

Job Summary Asheville Chevrolet is a well established family owned and operated GM Dealership serving all of Western North Carolina. We are seeking an Automotive Service Consultant for our busy Dealership. We are a high-volume dealer with a great facility and we need you to help us continue our success and provide our customers with the excellent service they expect. PURPOSE: The service advisor is responsible for recommended service sales related to proper maintenance and repair, as well as proper handling of our service customers. By his/her actions the Service Advisor influences the volume of service business and plays a key role in insuring customer satisfaction.

ESSENTIAL DUTIES:

Demonstrate professional behavior and treat all customers in a helpful and courteous manner. Strive for complete customer satisfaction. Greet each customer in a prompt courteous manner 100% of the time and never differentiate between customer pay and warranty service. Keep work area neat and clean. Comply with current privacy laws concerning consumer’s private information being left visible to others. Determine nature of desired service and/or complaint. Consult vehicle history. Promote the sales of labor, parts, and accessories by using low key, high integrity methods without losing sight of the fact you are an advisor to the customer. Provide an estimate for repairs and/or diagnosis and obtain a signature of approval from the customer prior to repairs being performed. Identify repairs that require special handling such as waiter, special order parts, CSI, comeback, or the need to road test with customer to determine complaint. Maintain Training Standards and knowledge of Product Line; have access to and read technical service bulletins that may pertain to vehicle concerns. Follow GM policies and procedures and Bureau of Automotive Repair write it right guidelines. Communicate with dispatch to determine status of jobs throughout the day. Coordinate with Insurance Co. or Extended Service providers to obtain approval in advance of repairs and take precautions necessary to guarantee payment. Test drive vehicles that need to be driven to verify technician has repaired the problem. If these quality control checks are performed consistently, we substantially reduce the amount of comebacks and increase our level of customer satisfaction. NEVER lose sight of our ultimate goal, which is to get the vehicle fixed right the first time!!

QUALIFICATIONS:

High School Diploma or the equivalent. Ability to read and comprehend instructions and information. General knowledge of vehicle mechanical operations. Prior GM experience a plus but not required Professional personal appearance. Excellent oral and written communication skills. Ability to provide a clean DMV report and pass pre-employment drug screening test.