Client Care Advisor

The E-commerce Client Care Advisor is responsible for delivering exceptional client experience across the entire customer journey. This role focuses on building lasting relationships, anticipating client needs, and providing a personalized, luxury-level experience that fosters loyalty and drives business growth. The ideal candidate is highly motivated, organized, and passionate about customer service.

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.

Responsibilities:

• Ensures quality customer service outreach is consistent across all platforms and provide clients with appropriate and informative information in a timely manner
• Being accountable and taking ownership of the client's experience from beginning to end
• Provide exceptional customer service to clients via email, social, phone calls, and live chat, with speed and professionalism
• Resolves product or service problems, assist with placing online orders and follow-up on pending orders
• Be adept at dealing with basic client inquiries and assist with converting prospects into sales and problems into solutions
• Establish and develop relationships with clients and drive repeat business to achieve departmental sales goals
• Use set initiatives to reach new and existing customers to strengthen acquisitions, customer loyalty, and convert prospective clients into sales
• Contribute to maintaining and leveraging the company's CRM platform, Salesforce
• Track and report on a client's experience based on conversations and behaviors
• Proactively engage existing and prospective clients through personalized outreach to drive online sales
• Build long-term relationships with clients by curating recommendations, suggesting complementary items, and sharing new arrivals or promotions. xhyhwjd
• Identify selling opportunities with new, returning and lapsed clients and strengthen retention.
• Responsible for assisting with the eCommerce return process-ensuring returns are processed and refunds to clients are issued in a timely manner

Qualifications:

• 3-4 years of customer service, retail sales, or clienteling experience, ideally with a luxury brand
• Product knowledge of luxury brands is a plus
• Outstanding written and verbal communications skills
• Passion and creativity for developing client relationships
• Excellent time management skills
• Strong organization skills with attention to detail
• Experience using Salesforce Service Console, Order Management, Call Centers, Sprout Social, Dash, & Microsoft Office Suite