Patient Schedule Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

• Must be able to speak Spanish fluently
• Schedule initial evaluations, follow-up visits, psychological testing, and medication management appointments
• Coordinate appointments in accordance with authorization status and treatment plans
• Manage urgent referrals and priority cases based on claim requirements
• Maintain accurate provider calendars across multiple clinicians and locations (in-person and telehealth)

• Confirm treatment authorization prior to scheduling when required
• Track RFAs, approvals, deferrals, and denials
• Monitor authorization expiration dates and visit limits
• Coordinate scheduling adjustments based on UR determinations

• Serve as a scheduling liaison with claims adjusters, nurse case managers, and employer representatives
• Confirm appointment approvals and provide scheduling updates
• Respond to adjuster inquiries regarding availability and treatment status
• Assist with rescheduling when claim conditions change

• Verify injured worker eligibility within Medical Provider Networks
• Ensure scheduling aligns with MPN participation requirements
• Maintain documentation supporting network status when requested

• Collect and confirm required referral documentation before appointments
• Ensure intake packets are completed prior to evaluation
• Enter accurate appointment details into EHR systems
• Maintain compliance with HIPAA and workers compensation documentation standards

• Track cancellations, no-shows, and reschedules
• Communicate missed appointment activity to adjusters when required
• Support reporting requests related to treatment frequency and utilization