Senior Customer Success Manager

Founding Customer Success ManagerGumloop is seeing massive enterprise adoption. Shopify, Instacart, DoorDash, and Ramp are rolling out company-wide, all through pure word of mouth. We're bringing on a Founding Customer Success Manager to own our largest enterprise relationships, drive adoption and consumption across the book, and help build the Success function from the ground up. This is an early seat at a company defining what AI automation looks like for the enterprise.Gumloop is the multiplayer AI agent builder. We believe the people who know the work best should be able to automate it, and use what they build to help their whole team do more.Anyone at a company can build, share, and optimize agents with any AI model and any integration. Teams can orchestrate those agents across their business, while IT keeps full control over data, access, and spend.We're a small team building as fast as humanly possible. Gusto, Ramp, Shopify, Samsara, Instacart, and Opendoor are running agents on Gumloop across their company. We've raised over $70M from Benchmark, First Round Capital, Y Combinator, Nexus Ventures to scale and are looking for people who care as much as we do to join the team.Here's what life at Gumloop is like:Our beliefs – The HandbookOur adventures – Wall of PhotosWhat our users are saying - Wall of LoveWhat we're working on – ChangelogWhat You'll DoOwn a portfolio of enterprise accounts end-to-end (onboarding, adoption, renewal, expansion) and be the person your customers call when they need to figure out how to make Gumloop work for their businessDevelop and execute comprehensive Success plans that expand adoption and grow consumption across the book, including change management strategies that get buy-in across customer orgsLead customer engagements including QBRs and executive briefings that connect the dots between Gumloop usage and real business outcomesPartner with Solutions Engineers to scope, design, and deliver complex customer solutionsMonitor usage patterns and identify optimization opportunities, proactively addressing underutilization to drive full value from contracted commitmentsBuild the Success motion from scratch: playbooks, health scoring, onboarding templates, engagement modelsWhat You Bring6+ years of experience in Customer Success, Account Management, or Solutions EngineeringExperience working directly with C-level executives and navigating large, complex enterprise organizationsYou've taken accounts from day one onboarding all the way through renewal, and you know what each phase needs to go wellStrong technical curiosity. You don't need to write code, but you can learn the platform inside and out, build agents and workflows yourself, and guide customers through their own technical implementationsComfort operating in a fast-moving, early-stage environment with limited processBenefitsHighly competitive salary and meaningful equityGenerous paid time off: 24 days for SF employees and 20 days globally, use them as you need$350/month wellness benefit to spend on gym, spa, equipment, or whatever keeps you at your best15 days of temporary remote work flexibility per year401k/RRSP match up to 6%