MotorClothes/Merchandise Manager - Palm Beach Harley-Davidson

Job Title: MotorClothes/Merchandise Manager Department: MotorClothes/Merchandise Supervisor: General Manager Summary Description Manages employees and operations of the MotorClothes/Merchandise Department. Coordinates sales promotions and advertising. Key Result Areas MotorClothes/Merchandise Department Operations Management Customer Service Promotions Premium Customer Experience and customer retention Productivity of department staff Sales and margins Duties and Responsibilities 1) MotorClothes/Merchandise Department Operations Set-up and maintain a smooth running, efficient, appealing retail environment for the MotorClothes/Merchandise department. Ensure MotorClothes/Merchandise personnel are well trained and available when needed. Review all stock orders to ensure a fast-moving balanced inventory of MotorClothes/Merchandise. Coordinate orders with P&A manager. Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio. Follow open to buy suggestions of Dave Goldfarb and Director. Follow procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise. Attend dealer show semi-annually. Purchase product assortments, gauge stock movement, and devise promotions, when necessary. Design displays for merchandise, which are appealing to customers. Make effective use of: Fixtures, Wall Displays, Show Cases, Glass Cubes & Towers, Mannequins, Window Displays Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers. Regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments. Assist staff when needed. Become familiar and efficient with all phases of the computer systems required for MotorClothes/Merchandise management, including generating and reviewing inventory reports. Supervise and maintain an accurate up-to-date inventory management & control system. Complete markdowns as recommended by David Goldfarb, the MotorClothes/Merchandise Director and Harley-Davidson. Keep 12-month non-moving inventory at industry benchmarks. 2) Management Employ sound management practices to ensure MotorClothes/Merchandise department contributes acceptable levels of gross & net profit. Hiring, training, motivating, counseling and monitoring the performance of all MotorClothes/Merchandise staff. Maximize return on investment of MotorClothes/Merchandise inventory. Grow the volume of MotorClothes/Merchandise sales. Maintain budgeted revenue and expense objectives. Develop advertising sales, and promotional campaigns for merchandise with the MotorClothes/Merchandise Director and the Marketing Director. Communicate regularly with the Harley-Davidson Motor Company regarding: Policies, Product Availability, Product Style Options, New/Future Product line Studies Benchmark other retailers to determine “best practice” standards. Organize and stage fashion shows and other events to sell merchandise. Provide reports to Dealer Principal, General Manager, or MotorClothes/Merchandise Director as requested. Complete daily, weekly, monthly, semi-annually and annual tasks. Develop monthly and annual objectives for the department in collaboration with Dealer Principal, General Manager or MotorClothes/Merchandise Director. Attend training sessions (Harley-Davidson University, Trainers, etc.) to keep current with merchandising trends & inventory control issues. 3) Customer Service Provide excellent customer service to all of the dealership’s customers whether internal or external. Greet customers immediately, in a courteous and friendly manner. Possess the ability to work with several customers at one time while maintaining individual customer satisfaction. Handle telephone transactions quickly, and courteously. Point out any sales, specials, or new merchandise to customers. Assist customers with their selection of merchandise and offer additional product that compliments the purchase. Follow the Premium Checkout Process when invoicing. Accept cash & credit card payments for merchandise purchases. Keep cash register accurate. Notify customers when special orders or back-ordered items are received. Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to “make things right”, as specifically directed by the MotorClothes/Merchandise Manager. Follow the Ticket to Ride process for customers purchasing bikes. Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans. Attend training sessions as requested by the Dealer Principal, General Manager and MotorClothes/Merchandise Director. Stay up to date on all required HDU courses. Selling the fun and excitement of Harley-Davidson to customers. 4) Promotions Work with the Marketing Director, MotorClothes/Merchandise Director, and Event Coordinator to assist planning and executing exceptional promotions to bring both new and existing customers into the dealership on a regular basis. Coordinate promotions with other departments to maximize return on promotions spending. 5) Other Duties As assigned. Supervisory Responsibilities Establish departmental work schedule, balancing the workloads of all employees. Establish job assignments and sales quotas for all MotorClothes/Merchandise personnel within their skill level. Ensure all policies and procedures for MotorClothes/Merchandise department are followed. Manage employee performance (evaluate and council). Recruit, interview, hire, and terminate MotorClothes/Merchandise employees with General Manager and Human Resource Director. Maintain records of all disciplinary action. Maintain records of all employee performance reviews. Provide training for all MotorClothes/Merchandise employees: Harley-Davidson University Programs, Dealer Shows & Expos, RPM training, Field training. Commitments Treat all employees and customers fairly, courteously, and with dignity. Model superior customer service behavior for all MotorClothes/Merchandise personnel by maintaining positive relationships with customers, employees, MotorClothes/Merchandise Director, General Manager and Dealer Principal. Be prompt and available for flexible scheduling. Be honest and fair in all business dealings. Demonstrate an interest in growing the MotorClothes/Merchandise business and exceeding goals on a regular basis. Demonstrate professionalism with customers, employees, and in providing customer service. Review all RPM training, HDU, and attend training sessions to keep current in MotorClothes/Merchandise. Accept direction and follow instruction from Dealer Principal, General Manager, and MotorClothes/Merchandise Director. Work well with others. Qualifications & Job Requirements Strong leadership skills. Strong sales and sales management skills. Experience with retail sales and inventory management. Previous experience in developing and coaching a high performance sales team. Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them. Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge & experience with computers. Physical Demands Requires the use of both hands. Frequently required to bend, stoop, crouch, reach, handle tools and lift 50lbs of material. Requires standing and/or walking for extended periods of time. Working Conditions Normally indoors, however, some outdoor work is required during open houses or other events. The noise level in the work environment can be loud. Occasionally exposed to exhaust fumes or other airborne particles. Palm Beach Harley-Davidson