Customer Experience Lead

Join to apply for the Customer Experience Lead role at Saks OFF 5TH 2 days ago Be among the first 25 applicants Join to apply for the Customer Experience Lead role at Saks OFF 5TH Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Saks OFF 5TH Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores. What This Position Is All About: Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership with their leader, they will be responsible for maintaining selling floor service and merchandising standards to drive sales and customer experience. The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors. Primary Job Functions: Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell Drive loyalty enrollments, SaksFirst acquisition and Connected Service behaviors to ensure a seamless customer experience Act as the Connected Service Coach when the Assistant Store Director is not in the store to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods Leverage and train walkie talkie expectations for flex of coverage to support customer need Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment Who Are You: Aspiring leader who can educate, drive results, and maintain high standards You build morale and spirit within your team, share wins and successes, and encourage or contribute to open dialogue Energetic sales professional who can easily adapt to changes and can be relied upon to consistently deliver exceptional results with little to no guidance An out of the box thinker who shines in brainstorming sessions and generates a variety of approaches to problem solving including novel ideas Confident and professional communicator You Also Have: High School Diploma or equivalent required; 4 year degree or relevant work experience preferred 1+ years of supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving results Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks Ability to train and coach associates on selling behaviors to ensure high performance Flexibility to work evenings, weekends and public holidays Your Life and Career at Saks OFF 5TH: Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers A culture that promotes a flexible work environment Benefits package for all eligible full-time employees (including medical, dental and vision) An amazing employee discount and other exciting perks Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application. Your Life and Career at Saks OFF 5TH: Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers A culture that promotes a flexible work environment Benefits package for all eligible full-time employees (including medical, dental and vision) An amazing employee discount and other exciting perks Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application. We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Consulting, Sales, and Management Industries Retail Apparel and Fashion Referrals increase your chances of interviewing at Saks OFF 5TH by 2x Inferred from the description for this job Vision insurance Medical insurance 401(k) Get notified about new Customer Specialist jobs in Costa Mesa, CA . Customer Service Representative - State Farm Agent Team Member Customer Service Representative II (M-F 6:30am-3:pm) Diamond Bar, CA $23.58-$31.24 14 hours ago Customer Assistance Representative Part Time Customer Service Representative - State Farm Agent Team Member Westminster, CA $48,000.00-$60,000.00 7 months ago Remote Call Center Representative (Manitoba) Customer Service Representative - State Farm Agent Team Member Mission Viejo, CA $30,000.00-$70,000.00 1 year ago Irvine, CA $75,000.00-$85,000.00 5 months ago Customer Service Representative - State Farm Agent Team Member Whittier, CA $60,000.00-$80,000.00 6 months ago Customer Experience Specialist - Nordstrom Local Newport Beach Long Beach, CA $112,934.00-$155,919.00 2 months ago Appointment Customer Representative | Work From Home Work-From-Home Customer Service Representative (Full-Time) Customer Relations Representative - State Farm Agent Team Member Huntington Beach, CA $60,000.00-$90,000.00 6 months ago $23-$28/hr Entry Level Customer Service Representative City of Industry, CA $17.00-$28.35 2 months ago Irvine, CA $65,000.00-$75,000.00 1 week ago Customer Service Representative - State Farm Agent Team Member Irvine, CA $50,000.00-$68,000.00 1 week ago Customer Service Specialist in Autoparts Mission Viejo, CA $30,000.00-$70,000.00 1 year ago Customer Relations Representative - State Farm Agent Team Member Whittier, CA $40,000.00-$55,000.00 1 year ago MEMBER ADVOCATE I - HOAG CLINIC ENGAGEMENT SERVICE We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr