Forward Deployed Product Manager, AI Delivery Team

We are hiring a Senior / Principal Forward Deployed Product Manager to build and deploy Operational Intelligence solutions for clients. About The Role You will discover user needs, shape product direction, and drive adoption in client environments. You will work across ethnographic research, workflow design, pilot execution, stakeholder alignment, training, and handoff. You will move from field observation to synthesis to product definition to measurable business impact, often in close partnership with users, client leaders, and an engineering counterpart. What You Will Do Conduct deep, field-based research by embedding with client teams to understand how work actually happens; shadowing operators, mapping workflows end to end, identifying pain points, and surfacing tacit knowledge. Synthesize messy field observations into coherent models of workflow and friction points to guide interventions. Design lo‑fi prototypes and workflow concepts with process owners; translate findings into product artifacts that help teams move quickly from ambiguous problems to usable solutions. Partner closely with an engineering counterpart to shape product direction, make trade‑offs, and identify opportunities for automation, AI, or intelligent tooling. Lead pilot programs with real users, gather structured feedback, and refine products based on what drives adoption and value. Drive research‑informed training and enablement that fits users’ mental models, so new tools are understood, trusted, and used in daily operations. Measure and communicate business impact by baselining current performance, tracking outcomes, and helping stakeholders understand the value created. Support successful handoff by building adoption roadmaps, documentation, and internal client capability to sustain and expand usage after deployment. Contribute deployment learnings back to platform and methods teams: recurring workflow patterns, missing capabilities, templates, and approaches that worked or did not. Help build and refine service design playbooks, discovery methods, and adoption approaches that other team members can run independently. Qualifications Required 5+ years of experience in product management, UX research, service design, consulting, operations transformation, or a related role with significant client‑facing or field‑based responsibility. Demonstrated experience conducting qualitative research in complex operational environments and translating findings into product direction and execution. Strong synthesis skills to convert extended field observation into structured models of workflow, value loss, and durable interventions. Track record of driving technology adoption, behavior change, or rollout success with non‑technical or frontline user populations. Strong facilitation, communication, and stakeholder management skills across frontline users, client core teams, and executive audiences. Experience partnering closely with engineering teams to shape and deliver technology solutions; sufficient technical fluency for feasibility, architecture, and trade‑off conversations. Ability to operate autonomously in fast‑paced, ambiguous client environments with minimal supervision. Experience with pilot program design, phased rollouts, and adoption strategy. Willingness to travel and embed on‑site with clients as needed. Preferred Comfort with ethnographic and contextual research methods in physical, distributed, or operationally complex environments. Familiarity with AI or ML concepts and the ability to identify practical opportunities for intelligent automation in operational workflows. Experience in industries such as field services, logistics, construction, manufacturing, or utilities. Experience working in continuous delivery environments with fast feedback loops. Prior consulting, forward deployed, embedded, or client‑facing product experience. Experience codifying research methods, service design playbooks, or operational approaches so others can run them independently. Experience developing training materials, enablement programs, or post‑launch adoption plans. How You Will Work You will spend much of your time close to users and stakeholders. Some weeks will involve multi‑day site embeds – observing field operations, mapping workflows, running contextual interviews, or testing prototypes. Other weeks will involve facilitating trade‑off decisions with your engineering counterpart, running pilot check‑ins, refining rollout plans, or helping executives understand progress and impact. You will work on small teams with high ownership. You will be paired with an engineering counterpart and together you will own the full client outcome. You will be expected to move between strategic thinking and practical execution, shifting between discovery, delivery, and adoption work in the same week. Your research must be actionable within a deployment cadence measured in days, not months. Why This Role Is Compelling Work on real problems in real operating environments. Shape products that improve how people do their jobs daily. Have end‑to‑end ownership from discovery through adoption and handoff. Work across a wide range of use cases, industries, and client contexts. Contribute to how West Monroe builds and deploys operational intelligence solutions. Influence both immediate client outcomes and longer‑term platform innovation. Who Should Be Excited About This Role Desire more real‑world discovery and less distance from users. Seek more ownership and less narrow coordination. Want shaping and shipping instead of passive backlog management. Pursue exposure to business outcomes rather than abstraction. Clarity in creating durable capabilities, not just delivering one‑off projects. Benefits & Compensation Salary Ranges By Location Seattle or Washington, D.C. – $236,300—$277,700 USD Los Angeles – $247,500—$291,000 USD New York City or San Francisco – $258,800—$304,200 USD Other locations – $225,000—$264,500 USD Health, dental, vision, and basic life insurance. 401(k) plan and stock ownership program. Unlimited flexible time off and ten paid holidays. Eligibility for up to ten weeks of paid parental leave upon hire. Competitive bonuses and total rewards package. Equal Employment Opportunity Employer West Monroe is an Equal Employment Opportunity Employer. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. For more information about our diversity, equity, and inclusion initiatives, visit . If you require a reasonable accommodation to participate in our recruiting process, please contact View email address on click.appcast.io . We encourage all applicants to review our policy regarding the use of generative artificial intelligence during the application process. If you are based in California, please review West Monroe’s Notice on Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here. #J-18808-Ljbffr West Monroe