Ford Service Advisor

Automotive Service Advisor - Elizabethton Ford

Location: Elizabethton, TN
Job Type: Full-time
Compensation: Competitive Base Salary + Performance Commission
About Us

At Elizabethton Ford, we pride ourselves on delivering top-tier maintenance and repair services to our community. We are growing and looking for a driven, customer-focused Automotive Service Advisor to join our fast-paced service department. If you love working with people and want a stable career with unlimited earning potential, we want to hear from you!
What We Offer

• Stable Income: Reliable base salary.
• Unlimited Earning Potential: Lucrative commission and bonus structures based on performance.
• Benefits Package: Health, dental, and vision insurance options.
• Retirement: 401(k) plans with company match.
• Career Growth: Ongoing factory training and advancement opportunities.

Key Responsibilities

• Customer Relations: Greet customers warmly, actively listen to their vehicle concerns, and build lasting relationships.
• Consultative Selling: Inspect vehicle history, advise customers on necessary maintenance, and explain the value of recommended repairs.
• Workflow Management: Act as the liaison between the customer and technicians, keeping repair orders accurate and updated.
• CSI Excellence: Maintain high Customer Satisfaction Index (CSI) scores by ensuring clear communication and timely vehicle delivery.

Qualifications & Requirements

• Experience: Prior automotive service writing or dealership experience is highly preferred (Ford experience is a major plus).
• Customer Service: Strong background in retail, hospitality, or customer-facing sales roles is required if you lack automotive experience.
• Skills: Excellent communication, basic computer proficiency, and the ability to multitask in a fast-paced environment.
• License: Valid driver's license with a clean driving record.