San Francisco Assistant Store Manager

Assistant Store Manager

San Francisco, California

Parachute's mission is to help you feel at home. It's what inspires our retail store teams to come together every day to enhance the quality of our customers' lives at home. Because we believe that when we take care of our home, it takes care of us.

As a member of our retail team, you'll play an integral role in building a Parachute community within your local area. You'll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!

What this role entails:

The Assistant Store Manager is responsible for supporting all daily operations of the store to ensure achievement of business objectives, and partnering with the Store Manager to ensure that all team members are engaged and successful in their roles, while motivating and supporting the team to drive store sales. Assistant Store Managers are action oriented, results driven, and flexible. They possess a strong sense of teamwork and openness that embodies Parachute's ethos, bringing the Parachute brand experience to customers at the highest standard.

What you'll do:

People + Culture

• In partnership with the Store Manager, recruits and develops a high performing team. May be responsible for certain parts of the hiring process, including sourcing, reviewing, interviewing, recommending hiring decisions and onboarding. Actively communicates with applicants in a way that respects the candidate experience.
• Supports & leads within a store culture aligned with Parachute Core Values. Keeps a pulse on engagement using one on ones and regular check-ins. Delivers feedback and coaching as needed, and as manager on duty
• Ability to problem solve and resolve employee related concerns at the store level, including the Store Manager when appropriate, utilizing District Manager and available resources.
• Share observations with Store Manager as it relates to team, business and community during touchbases and through daily and weekly business recaps, utilizing reporting and analytics.
• Ability to influence and work through the store team by holding self and team members accountable to AOR's, manager on duty expectations and responsibilities as based on the role's job description.
• Ensures the team is utilizing all training systems, completing training within assigned timeframes, actively learning and following through on completion of learning objectives.
• Partners with Store Manager to monitor payroll and schedule adjustments, maximizing productivity to achieve payroll and sales targets within compliance and in alignment to company expectations and legal requirements.

Sales + Service

• Follows direction of Store Manager in upholding daily operations of the store and achievement of Quarterly store KPI's. Communicates KPI's with store team and identifies opportunities to ensure performance standards are met. Develops a thorough understanding of products and services. Ability to coach, teach and train store team to the same level of product knowledge. Stays updated on new arrivals, features, benefits and pricing.
• Leads the store and sets the tone to ensure the best possible customer experience, in line with Parachute's Brand and CX strategy.
• Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology, coaches store teams using available resources and leadership knowledge to bring the brand experience to life.
• Participates in planning, cultivating and creating community outreach and monthly and quarterly event planning and activations in local markets.
• Utilizes sales floor leadership best practices and ensures in the moment feedback is given to each team member.
• Understanding of basic store level reporting and ability to translate results into suggestions to drive positive outcomes and revenue.
• Resolves customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with Store Manager when needed.
• Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions. Utilize the platform to create customer connections, follow up and manage customer relationships.
• Utilizes trade and design service tools as an extension of our customer experience.

Operations

• Responsible for making good business decisions regarding controllable expenditures in partnership with the Store Manager. In partnership with the Store Manager, uses a scheduling system to plan schedules in line with needs of the business and payroll budget. Responsible for accurate timekeeping, including daily timesheet approval and entry into payroll system. Ensures that meal and break procedure is consistently followed. Partners with the Store Manager to proactively solve problems relating to scheduling, timekeeping and other compliance requirements.
• Follows direction of the Store Manager in executing and communicating weekly workload of store teams. Upholds self and team to completion of priorities based on direction set by Store Manager. ensures all communications/messages/tasks communicated to the store team as appropriate.
• Knowledgeable of all systems used to drive the business: utilizing, training, and troubleshooting interactions with POS; understanding how to use and pull data from reporting systems; ability to use the information and reporting to drive positive outcomes.
• Supports inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations. Maintains accurate recordkeeping following established procedures. Adheres to established inventory operations requirements, including cycle counts, transfers, inventory prep and TO's.
• Working knowledge and understanding of operational systems and required training. Works with the Store Manager to ensure new hires complete all required training within the appropriate timelines. Troubleshoots issues and problem solves changes to onboarding experience.
• Maintains high standards of maintenance and organization of the stock room / BOH area, including organization, safety, and inventory operations.
• Ensures any maintenance needs are communicated in a timely manner. May have limited responsibility for responding to calls or contact from security vendor if something occurs in the store after hours.
• Utilizes Retail Support Ticket process for all business and operational needs. Submits tickets in a timely manner. Follows up on requests for service that have not been closed or are in progress.
• Monitors stock levels for Parachute-branded supplies; makes special orders for items anticipation of events or other special projects, as directed.

Visual Merchandising

• In partnership with Store Manager, follows the Parachute Visual Merchandising strategy: adhering and executing to all visual operations standards, including visual assessments, sales floor readiness and brand standards. Responds to changes in business or inventory levels to support visual directives.
• Maintains floor presentation, accounting for sell-through and inventory levels. Proactively evaluates sales and inventory levels; partners with store team to ensure product is merchandised to drive sales.
• Ensures brand integrity is reflected to the customer through enhancements in presentation, product & people.
• Creates a positive in-store experience through visual standards with product launches, window changes, visual presentation standards, signage placement, and seasonal directives.
• Train and support store team in the planning and execution of store directives and day to day merchandising needs.
• Awareness of store business trends and sell-through by category, using available reporting tools, to suggest opportunities for the store.

Other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business.

What you need to have:

• Minimum of 1 year of retail leadership in a retail management, hospitality, customer service, showroom management in a high-volume, high-profile, customer focused environment
• Education - High School diploma or equivalent is required
• Experience with hiring, training and leading a team is required
• Retail visual merchandising and display experience is preferred
• Open availability (Full Time, 40 hours per week, including weekends and holidays) is required
• Ability to work in a flexible, customer focused environment to support the needs of the business, which can change frequently due to changes in market, trends or external factors
• Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally
• Frequently physically active, including standing, walking, reaching and grasping for long periods of time. Ability to regularly bend or kneel
• Ability to regularly climb ladders or step stools
• Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs (depending on location)
• Ability to frequently communicate face to face, on the phone or via electronic means

What will help you stand out?

• Experience in and a passion for home interiors is strongly preferred!
• Motivated self-starter, confident leader with a solutions-minded focus.
• Must thrive in an entrepreneurial