Warehouse Systems Manager

Job Description

Job Description

Description:

More than a decade ago, Ledge introduced America to the first-in pool chaise and modern design forward furniture for a more compelling outdoor living experience. Today the award-winning brand is recognized as the in-pool and poolside leader, adopted by discerning homeowners and five-star resort and residential properties around the world.

Our continued success is very much a consequence of our team members, the Ledge culture of collaboration and innovation, and our unwavering belief in the importance of design distinction in everything we do.

Job Overview

The Warehouse Systems Manager is responsible for designing, optimizing, and managing the systems, processes, inventory controls, and technology that drive warehouse performance at Ledge. Reporting to the Senior Manager of Transportation & Logistics, this role serves as the operational owner of warehouse systems, inventory accuracy, process design, and performance analytics.

The Warehouse Systems Manager acts as the bridge between warehouse execution and operational strategy, ensuring the technology, processes, and reporting infrastructure are in place to support a scalable, efficient, and data-driven operation. While Warehouse Supervisors oversee daily execution and personnel management, this position focuses on process excellence, inventory control, warehouse technology, operational reporting, and continuous improvement initiatives.

Key Responsibilities

1. Warehouse Systems & Technology

• Serve as the primary administrator and subject matter expert for the Warehouse Management System (WMS) and related warehouse technologies.
• Lead implementation, optimization, and ongoing enhancement of warehouse systems and workflows.
• Drive automation opportunities that reduce manual work and improve operational accuracy.
• Partner with IT to support warehouse hardware, including scanners, printers, handheld devices, dimensioning equipment, and related infrastructure.
• Develop and maintain system controls that support inventory visibility and operational efficiency.

2. Inventory Management & Control

• Own inventory accuracy and integrity across all warehouse locations.
• Establish and maintain processes that ensure accurate inventory movement, tracking, and reconciliation.
• Lead cycle count programs, inventory audits, root cause analysis, and corrective actions.
• Monitor inventory discrepancies and implement process improvements to reduce variances.
• Develop controls that support inventory accountability and inventory accuracy targets.

3. Process Improvement & Operational Excellence

• Develop, document, and maintain warehouse Standard Operating Procedures (SOPs).
• Analyze workflows, identify bottlenecks, and implement process improvements that increase throughput and efficiency.
• Optimize warehouse layout, slotting strategies, and material flow based on SKU velocity and operational demand.
• Drive continuous improvement initiatives focused on safety, quality, productivity, and customer service.
• Lead change management efforts related to process enhancements, warehouse layout improvements, and system implementations.

4. Reporting & Analytics

• Develop and maintain warehouse performance dashboards and KPI reporting.
• Measure and communicate operational performance through regular reporting to leadership.
• Monitor key performance indicators including inventory accuracy, OTIF, miss-ships, productivity, labor efficiency, receiving performance, and order fulfillment metrics.
• Utilize data analysis to identify trends, risks, and opportunities for operational improvement.
• Support data-driven decision-making through meaningful reporting and operational insights.

5. Operational Performance & Inventory Ownership

• Serve as the primary owner of inventory accuracy across the warehouse operation.
• Establish controls and accountability measures that maintain inventory accuracy targets.
• Monitor and communicate warehouse performance metrics and operational health indicators.
• Present operational performance, trends, risks, and improvement plans to senior leadership on a regular cadence.
• Partner with Finance, SIOP, Customer Experience, Manufacturing, Transportation, and IT to improve inventory visibility and operational execution.

6. Cross-Functional Leadership

• Partner with Warehouse Supervisors to provide systems support, reporting, training, and process improvements.
• Act as the primary resource for warehouse technology, reporting, and inventory management best practices.
• Collaborate with Transportation, SIOP, Customer Experience, Manufacturing, and Finance to improve service levels and operational effectiveness.
• Support strategic initiatives that improve scalability, operational performance, and customer satisfaction.

What Success Looks Like

Within 90 Days

• Successfully assess current warehouse systems, processes, and operational performance.
• Establish and implement key warehouse KPIs and performance dashboards.
• Develop baseline measurements for inventory accuracy, OTIF, miss-ships, productivity, receiving performance, and labor efficiency.
• Drive the Warehouse Management System (WMS) implementation and adoption to completion.
• Identify process improvement opportunities and create a roadmap for operational enhancements.
• Build strong working relationships with Warehouse, Transportation, SIOP, Customer Experience, Manufacturing, Finance, and IT teams.

Within 180 Days

• Assume full ownership and accountability for inventory accuracy across the warehouse operation.
• Implement standardized inventory movement, tracking, reconciliation, and auditing processes.
• Deliver executive-level reporting on OTIF, miss-ships, inventory accuracy, productivity, and warehouse performance metrics.
• Demonstrate measurable improvements in operational efficiency through process enhancements, system optimization, and workflow improvements.
• Establish a data-driven operating rhythm that enables leadership to proactively manage warehouse performance and inventory health.
• Create sustainable operational controls that improve visibility, accountability, and execution across the warehouse operation.

• Bachelor's degree in Supply Chain, Operations Management, Business, Engineering, Logistics, or a related field preferred.
• 5+ years of warehouse, distribution, logistics, inventory management, or supply chain experience.
• 3+ years of experience managing warehouse systems, inventory control, process improvement, or warehouse operations.
• Experience implementing, supporting, or optimizing Warehouse Management Systems (WMS) required.
• Experience working with ERP systems, NetSuite preferred, and inventory management processes required.
• Strong understanding of inventory control, warehouse operations, fulfillment, and distribution processes.
• Experience leading process improvement initiatives and change management efforts.

At Ledge, we value diversity and inclusion and are committed to providing equal employment opportunities to all individuals. We offer a competitive salary, benefits package, and the opportunity to work with a dynamic team in a positive and supportive work environment.