Deposit Operations Specialist I

NASB has job openings across all departments. Start your career with a local Kansas City bank and national banking lender today! Available Jobs Position: Deposit Operations Specialist I Location: Kansas City, MO Job Id: 1505 # of Openings: 1 Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we are looking for exceptional people who have the talent and passion to help us make those dreams come true. Looking for a career with a great company culture, potential for growth, and the opportunity to make a difference in the lives of others? At North American Savings Bank (NASB), we deliver best‑in‑class customer service and the right financial solutions to help our customers achieve their dreams, whether it’s buying their first home, planning for retirement, or anything in between. We believe that exceptional customer service starts by cultivating an exceptional work culture—one that recognizes and rewards hard work, provides the right tools for success, and believes that healthy, happy associates are the foundation of a strong organization. NASB has been in business for over 92 years, and our rapid growth means we are looking for new team members who want to grow with us! We are currently looking for a Deposit Operations Specialist to join our Deposit Services team. Job Summary The Deposit Operations Specialist is a phone‑based position. The ideal candidate must be comfortable working by phone utilizing excellent customer service, attention to detail, and problem‑solving skills. This role works within the Deposit Services Department which provides assistance to customers and branch personnel via telephone and digital channels. The department administers all back‑office deposit processes for NASB, including item processing and ACH, debit, digital, and online banking support, CIP oversight, IRA administration, online account opening management, research and adjustment services, deposit account collections and legal processing. What you can expect to work on Responsible for taking a high volume of inbound calls with occasional outbound calls. Provide excellent customer service to external and internal customers. Resolve customer issues efficiently and effectively. Assist customers with account inquiries. Understand and explain deposit products and services. Perform data and monetary maintenance on accounts and customer records. Cross‑train and backup other processes and tasks within Deposit Services Department, as assigned. Process all incoming ACH, Check Adjustments, Stop payments, Reg E Opt‑In Requests, Reconciliation of GL's, and other duties as assigned. Work Monday through Friday, 8:30 am to 5:00 pm and some Saturdays, 9:00 am to Noon. What you offer us A minimum of 2 years of Customer Service experience. Strong written and verbal communication skills. Demonstrated problem‑solving ability. Strong organizational skills and ability to multi‑task. Ability to work under pressure and meet deadlines. PC skills and experience with MS Office Word and Excel. What we offer you NASB offers competitive compensation and excellent benefits packages, including: Comprehensive health insurance (medical, dental, and vision coverage) 401(k) retirement plan with a 50% employer match on the first 6% of your contribution. Generous paid time off (PTO) including 11 holidays, your birthday, and volunteer time. Exclusive mortgage and banking benefits. Internal training and development programs to help reach your career goals. Location: This position will be based out of the Kansas City 435 office, with flexibility for remote work one to two days per week. Note: Benefits may change at any time. Certain benefits may have specific eligibility requirements. If you require reasonable accommodation for any part of the application or hiring process due to disability, you may submit your request through the following methods: Email: View email address on click.appcast.io Mail: North American Savings Bank Attn: HR 903 E. 104th Street, Suite 400 Kansas City, MO 64131 North American Savings Bank is an Equal Opportunity/Veterans/Disabled employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. North American Savings Bank is proud to have a drug‑free environment. All employment offers are contingent upon applicant successfully completing background screenings. *Note: Terms—$250 paid out after 30 days of employment. Second payout of $250 after 90 days of employment. Complete details provided upon job offer. #J-18808-Ljbffr North American Savings Bank