Medical Scheduler

Job Description

Job Description

The Front Desk Coordinator at FYZICAL Therapy & Balance Centers serves as the first point of contact for patients and visitors, creating a welcoming, energetic, and professional environment. This role is essential to the success of clinic operations, supporting both administrative and patient care coordination. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced healthcare setting while delivering exceptional patient experiences. This position may be based at one of our Chandler locations depending on clinic needs. Responsibilities

• Verify insurance coverage, perform insurance eligibility and benefits verification, and handle insurance claims processing
• Greet patients and visitors warmly, ensuring a positive and professional first impression
• Guide patients through check-in and check-out processes efficiently
• Process insurance claims and assist with medical billing, including CPT and ICD-9/10 coding support
• Collect co-pays, balances, and manage daily financial transactions
• Maintain accurate and compliant patient records in accordance with HIPAA regulations
• Manage multi-line phone systems, answering and directing calls professionally
• Maintain organized filing systems and ensure confidentiality of all patient information
• Assist with general administrative duties to support clinic operations
• Schedule appointments accurately using electronic health record (EHR)
• Collect and review patient documentation, including medical histories, consent forms, and care plans, maintaining meticulous records in compliance with HIPAA regulations
• Manage multi-line phone systems with professionalism, answering inquiries promptly and directing calls appropriately
• Assist with medical billing processes, including CPT coding, ICD-9/10 coding, and Medicare claims submission
• Maintain organized medical records and files through efficient filing systems while ensuring data security and confidentiality
• Support clinical staff by preparing patient charts, updating medical information, and facilitating smooth office operations
• Maintain Clinic expectations of supplies, PT needs, ordering, upkeep of cleanliness of clinic 

Required Skills

• Previous experience in a medical or dental front office setting required
• Strong knowledge of EMR/EHR systems (eClinicalWorks preferred; Dentrix a plus)
• Proficiency in Microsoft Office (Word, Excel), Office 365, and general computer skills (including 10-key)
• Understanding of medical terminology, CPT coding, ICD-9/10 coding, and insurance processes
• Excellent customer service skills with strong phone and interpersonal communication abilities
• Ability to handle sensitive information with professionalism and strict confidentiality (HIPAA compliance)
• Highly organized with strong attention to detail and accuracy
• Ability to multitask and prioritize in a fast-paced clinic environment
• Bilingual abilities (Vietnamese, Mandarin, or Korean) are highly desirable
• Team-oriented with a positive, energetic attitude

Benefits

• 401(k)
• Health insurance
• Paid time off

Compensation

Pay: $16.00 – $21.00 per hour

Work Location: In person