Digital Product Analyst

Job Description

Job Description

SUMMARY

The Digital Product Analyst will support the the day to day support and coordination of digital products within the Digital Banking Department. The Digital Product Analyst will work with the Digital Banking team to support the coordination and ongoing upleep of digital products, hep maintain strong internal controls, and contribute to delivering high quality financial services for the Bank. 

Ensures compliance with established company policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Home Mortgage Disclosure Act, Real Estate Settlement Procedures Act, Fair Credit Reporting Act, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act.

REQUIRED DUTIES

1. Collaborates to gain an understanding of the bank’s digital strategy, products, services, customer needs, and competitive landscape.

2. Provides support by helping to research and coordinate technology solutions that align with Digital Banking goals and improve efficiency and service quality.

3. Conduct data-driven analyses to help identify trends, opportunities, and areas for improvement in digital banking product and services. 

4. Helps prepare regular reports by maintaining performance dashboards to track key digital product metrics.

5. Assists with product launch readiness activities by coordinating with internal teams such as Marketing, Operations,Support, Training, Legal, Risk, IT, and Compliance.

6. Provides troubleshooting support by accurately assessing the customer's product issues and providing recommendations for resolving the problem.

7. Helps support communications and coordination with external partners during the onboarding and rollout of new digital products and services.

8. Assist in identifying and documenting product issues reported by users and help develop recommendations or escalate appropriately for resolution.

9. Stays informed on trends and changes in digital banking products and services to help keep the bank’s offerings relevant.

10. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

11. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. 

12. Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.

13. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.

14. Performs duties specific to the position and other functions as assigned.

 

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High School Diploma and 1-3 years of banking or financial services industry experience required. Work related experience must consist of data analytics and/or product management, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.

• Good organizational and time management skills 

• Intermediate skills in computer terminal and personal computer operation; intermediate typing skills to meet production needs of the position.

• Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.

• Ability to read, analyze and interpret general business periodicals and technical procedures.

• Excellent customer service skills.Excellent verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions, correspondence and procedures, and speak clearly to customers and employees.

• Strong analytical skills and proficiency in data analysis softwares such as Python and SQL preferred.

• Ability to work with minimal supervision while performing duties.

Pay $48,700 - $77,000 per year. The salary reflects the full, reasonably expected salary range for this position. Salary is based on the candidate’s current experience, education, skills, and abilities related to the position. Successful candidates may be eligible for bonus, stock, commissions, and incentives at the Company’s sole discretion. We offer a comprehensive benefits package, which vary depending on the position ultimately offered. All employees are offered paid sick time off. Depending on the position offered, benefits packages may include vacation leave; paid holidays; medical, dental, vision, life and disability insurance packages for employees and dependents; various other voluntary benefit offers, and optional retirement accounts.

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.

The application window for this position is expected to close on December 31, 2026.