Clinical Informatics Specialist - Clinical Services

Responsibilities One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit The Corporate Clinical Services Department is seeking a dynamic and talented Clinical Informatics Specialist. The Clinical Informatics Specialist – Clinical Services serves as a key liaison between clinical operations, facility leadership, and corporate stakeholders to support the optimization of clinical applications and workflows across the organization. This role focuses on pre‑implementation discovery, implementation support, and post‑implementation optimization of clinical systems. This role partners closely with the CCIO and facility leadership to enhance clinical workflows, drive standardization, ensure alignment with evidence‑based practices, and support data‑driven decision‑making. Responsibilities include testing, training, implementation, maintenance, troubleshooting, and continuous improvement of assigned clinical applications. This position serves as a primary resource for clinical staff and may facilitate training, provide subject‑matter expertise, lead committees, and develop documentation and workflow artifacts. Key responsibilities include: Leads Leads and supports pre‑implementation, implementation, and post‑implementation optimization activities for clinical applications. Collaborates with CCIO, nursing, clinical, and risk teams to ensure workflows align with standards of care. Develops and monitors metrics and reports in partnership with corporate teams. Designs and supports efficient clinical workflows to improve patient‑centered care. Functions as a liaison to facilities to resolve system‑related issues. Communicates Communicates decisions and supporting rationale effectively to UHS corporate and facility staff. Identifies educational needs and designs and implements end‑user education; collaborates with the education team and CCIO as appropriate. Solicits user feedback and resolves concerns in a timely manner. Keeps leadership informed on needs, risks, and ongoing initiatives. Develops and maintains communication workflows that exceed customer expectations. Provides clinical design expertise for organizational solutions. Plans Leads planning, facilitation, and evaluation of improvements to information and communication technologies in collaboration with facility clinical leadership to address interprofessional workflow needs across all care settings. Maximizes application effectiveness by understanding system functionality, configuration options, and available alternatives for software in production. Develops reports and analyzes data to identify trends that drive improvements in organizational performance and clinical outcomes. Develops and recommends modifications to policies and procedures impacted by clinical information systems. Maintains current knowledge of developments in healthcare, evidence‑based practice, healthcare informatics, and regulatory requirements. Articulates the impact of new technologies on existing organizational processes and workflows. Other Duties Provides on‑call, after‑hours support for urgent issues as needed or required. Upholds and promotes Service Excellence principles. Maintains positive and collaborative relationships with facility and corporate personnel. Monitors the resolution of maintenance or enhancement issues assigned by the UHS Customer Support Center. Supports other UHS facilities, as assigned, during training, go‑lives, and ongoing system support activities. Performs other duties as assigned. Qualifications Knowledge Bachelor’s degree required; Master’s degree preferred. 5-8 years of related clinical and application workflows experience within behavioral health setting is required. Experience leading projects and collaborating with multidisciplinary teams. Understanding of clinical data analytics, electronic medical record (EMR) optimization, and regulatory requirements. Oracle/Cerner experience is preferred. Expertise in behavioral health clinical workflows. Strong change management, training, and end‑user adoption strategy experience. Ability to interpret clinical data, analyze, and develop reports to support decision‑making. Demonstrated ability to identify and resolve system, workflow, and process issues. Skills Exceptional ability to train clinical and medical staff at all organizational levels. Proficiency in developing workflow documentation, project materials, educational content, and analytics reports. Strong analytical and problem‑solving skills. Ability to collaborate with facility leadership to monitor and enhance EMR related clinical outcomes. Excellent organization, communication (written and verbal), and interpersonal skills. Ability to manage multiple concurrent initiatives with minimal supervision. License or Registration Requirements: Registered Nurse (RN) or Licensed Clinical Social Worker (LCSW) licensure is required. Training Ongoing training is required to maintain current job skills. Clinical training and experience within behavioral healthcare required. Travel Requirements: Ability to travel domestically within the United States approximately 50–75%, based on project phase and organizational needs. This opportunity provides the following: Challenging and rewarding work environment Growth and development opportunities within UHS and its subsidiaries Competitive Compensation Excellent Medical, Dental, Vision and Prescription Drug Plan 401k plan with company match Generous Paid Time Off *UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly‑owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job‑related email mentioning UHS or its subsidiaries, let us know by contacting us at or View phone number on click.appcast.io. #J-18808-Ljbffr Universal Hospital Services Inc.