Salesforce Program Manager - Program Manager 4 - PM4

Job Description

Job Description

Salesforce Program Manager (Program Manager 4)

Company: Stealth Entry Cybersecurity Solutions
Client: State of Ohio
Location: Primarily remote, with one in-person day in Columbus, Ohio every two weeks. Candidates in Ohio or within commuting distance of Columbus preferred.
Engagement: 1-year contract with the possibility of an extension

Eligibility: U.S. Citizens and Green Card holders only.
Interviews: Conducted in person in Columbus, Ohio

About Stealth Entry

Stealth Entry Cybersecurity Solutions is a Service-Disabled Veteran-Owned Small Business and Ohio Minority Business Enterprise headquartered in Westerville, Ohio. We provide skilled IT and cybersecurity professionals to federal, state, and commercial clients.

About the Role

Stealth Entry is hiring an experienced Program Manager for our client, the State of Ohio, to lead the Salesforce Program at the Ohio Department of Children and Youth. DCY is standing up its Salesforce Org and moving several applications onto the platform. You will be the person ultimately accountable to the agency for the program, from Org setup through project delivery, application rewrites, governance, and ongoing operations.

You will work across multiple vendors, including the Salesforce Strategic Consultant helping set up DCY’s Org, as well as internal teams, DCY leadership, and program area subject matter experts. You will lead meetings, manage the Salesforce Program plan, build the program roadmap, oversee vendors, and manage risks and issues. You will also drive the creation of DCY’s Salesforce governance processes. This is a non-coding leadership role.

What You’ll Do

Strategic Planning and Leadership

• Define and drive the Salesforce program vision, strategy, and roadmap
• Align Salesforce initiatives with business goals and stakeholder priorities
• Lead cross-functional teams in program planning and execution
• Help line-of-business SMEs and key stakeholders get the most value from IT

Program Planning and Oversight

• Manage the full lifecycle of Salesforce projects, including planning, design, build, testing, and implementation
• Design the detailed program plan, defining major tasks and milestones based on scope, resources, budget, and personnel
• Develop estimates for planning, analysis, design, construction, testing, and implementation, and revise them as needed with client approval
• Make sure all scope changes follow the change process and are documented
• Track progress against the program plan, monitor milestones and phases, and take corrective action when a project starts to slip
• Oversee timelines, budgets, deliverables, and resource allocation across multiple concurrent work efforts
• Tailor and baseline all program templates
• Schedule and monitor status reviews, peer reviews, program management inspections, and quality assurance reviews
• Lead the final program evaluation review with stakeholders for approval at program completion

Project Management Support

• Develop and maintain work breakdown structures
• Help project teams build and maintain project schedules
• Support the requirements definition process and work with technology SMEs
• Work with project managers to deliver on time, within budget, and to quality standards
• Create project documentation, including project charters, implementation plans, test plans, and deployment plans

Governance, Risk, and Vendor Management

• Drive the creation of governance processes for DCY’s Salesforce Program
• Ensure governance, risk management, and compliance across Salesforce implementations
• Identify risks and issues with project teams, run risk assessments, and put mitigation strategies in place
• Manage vendor relationships, including the Salesforce Strategic Consultant

Stakeholder Management and Reporting

• Serve as the liaison between business stakeholders and technical teams
• Facilitate requirements gathering, prioritization, and expectation setting
• Run status meetings, track action items, and deliver reporting to Division Leadership
• Prepare periodic status reports for the program team, leads, and stakeholders
• Capture and report program management metrics and KPIs, and deliver dashboards and reports that show business value
• Coordinate and present proposals to agencies as needed

Technical Oversight, Process Improvement, and Change Management

• Work with Salesforce developers, administrators, and architects on technical solutions
• Ensure the platform is scalable, performs well, and is maintainable
• Oversee integrations with other enterprise systems
• Analyze and improve business processes through Salesforce automation
• Champion best practices in CRM adoption, data quality, and user engagement
• Lead change management, plan training, and support user onboarding

What You Bring

• 8+ years of relevant experience, including 7+ years managing IT projects with a proven record of delivering multiple projects at the same time
• 5+ years of business process analysis
• 3+ years of workflow automation, including leading implementations and designing efficient business workflows
• 3+ years of Salesforce experience
• Strong knowledge of project management processes, systems development methods, organizational change management, and business process improvement
• Experience with project planning techniques and automated project planning tools
• Experience managing complex infrastructure and website development projects from start to finish with cross-functional teams
• Experience performing business analysis or project management for software development projects
• Experience in vendor management
• Competency in Microsoft Visio, Word, Excel, PowerPoint, and Outlook
• Excellent documentation, planning, organization, and time management skills
• Strong verbal, written, and interpersonal communication skills, with the ability to present to any audience
• Strong decision-making and critical thinking skills

Education

• 4-year college degree or equivalent technical study

Preferred

• Large-scale Salesforce implementation experience
• PMP certification
• Experience leading digital workflow automation projects
• Public sector or state government experience

How to Apply

Submit your resume along with a brief summary of your program management experience. Highlight the Salesforce implementations and workflow automation projects you have led.