Shipping and Receiving Specialist

Job Description Job Description SUMMARY We are seeking highly reliable, detail-oriented Shipping and Receiving Specialist to support all order preparation and materials-handling activities for our plant-based, hand made self and home care products. This role is responsible for picking, packing, receiving, inventory handling, and staging all items that flow through our omnichannel operation. As a Shipping and Receiving Specialist you will help ensure a seamless customer experience by maintaining speed, accuracy, safety, and product integrity, while also supporting upstream production through efficient and organized receiving of raw materials. KEY RESPONSIBILITIES Order Fulfillment Accurately pick and pack customer, wholesale, and marketplace orders across multiple sales channels. Prioritize orders according to daily productivity targets, cut off times, and carrier pick-ups. Verify order accuracy, product quantities, batch/lot control, and packaging requirements. Maintain consistent brand packaging standards for premium unboxing quality. Receiving & Raw Materials Handling Receive inbound shipments of raw materials, packaging, and supplies. Use manual pallet jacks safely and effectively to move pallets into designated storage zones. Verify incoming materials against purchase orders for correct quantities and accuracy. Inspect materials for damage, contamination, or irregularities and escalate issues promptly. Break down pallets and store materials following FIFO and other inventory organization standards. Dispose of and manage shipping waste (pallet wrap, cardboard, dunnage) according to facility recycling and safety protocols. Support cycle counts and inventory audits by maintaining accurate receiving records. Quality, Accuracy & Speed Meet or exceed speed control targets (UPH/LPH) while maintaining high accuracy. Perform QC checks before sealing or staging orders. Apply secure packing methods suitable for fragile, hand-crafted products. Report workflow, accuracy, or material issues to leads or supervisors. Inventory & Material Handling Replenish picking stations and packing materials as needed. Conduct light cycle counts and report discrepancies or low stock. Maintain clean, organized, FIFO-driven inventory storage. Safety & Compliance Operate within all facility safety guidelines, including lifting and pallet-handling best practices. Follow SOPs for safe material handling, packaging, and environmental compliance. Maintain clean and organized fulfillment and receiving areas. Cross-Functional Collaboration Work closely with Production and Purchasing teams to ensure raw materials are staged and available. Collaborate with Shipping, Wholesale, and DTC teams to meet daily fulfillment output. Support peak season scalability (Black Friday/Cyber Week, promotional periods). QUALIFICATIONS 1+ year experience in fulfillment, warehouse operations, receiving, or similar roles. Ability to operate manual pallet jacks and move palletized goods safely. Strong attention to detail and ability to follow SOPs precisely. Ability to maintain speed and accuracy in a fast-paced, high-volume environment. Ability to lift up to 55 lbs and stand/walk for extended periods. Experience receiving raw materials for manufacturing or production (preferred) Familiarity with WMS software or mobile scanning systems (preferred) Experience in plant-based, clean label, or artisan product environments (preferred) SUCCESS METRICS Order picking/packing accuracy (target 99.5%+) Daily/weekly UPH/LPH targets Accurate and timely receiving of raw materials Minimal receiving discrepancies and zero safety incidents Clean, organized fulfillment and receiving spaces WORK ENVIRONMENT Clean, climate-controlled commissary environment with natural materials. Fast-paced, collaborative operation with daily KPIs and seasonal volume peaks. Extended hours may be required during major seasonal surges.