Wellness Center Manager

Job Description

Job Description

Job Summary

Ultra Cryo & Recovery is seeking a highly motivated and experienced Wellness Center Manager to drive revenue, support daily operations, lead team performance, deliver exceptional customer experiences, and ensure operational excellence within our wellness center. This pivotal role actively participates in sales, lead follow-up, customer retention, team coaching, and the daily management of center operations.

The ideal candidate is a strong leader with a positive attitude, proven sales ability, excellent communication skills, and a genuine passion for wellness and customer service.

The Opportunity

You’re the kind of person who is always looking to learn. You want to grow into something greater and you’re looking for an employer encourages and supports your professional development. Ultra Cryo & Recovery promotes advancement and rewards our employees based on individual performance and merit. Sure you’ll have exposure to the team, but all of our people are accountable for their success. Competitive and focused, our team is on a mission to deliver excellence. We also know that this can only be accomplished by supporting our employee growth and development. By providing frequent feedback and consistently measuring progress, we’ve discovered the recipe for success that’s delivered year over year growth since our first year of business. This a culture of winning.

Responsibilities

•Drive center revenue growth.

•Support consultation and package sales.

•Assist team members with closing opportunities.

•Monitor sales performance and Key Performance Indicators (KPIs).

•Track lead conversion and appointment metrics.

•Increase referrals and client retention.

•Deliver exceptional client experiences.

•Resolve escalated customer concerns.

•Ensure customer follow-up and satisfaction.

•Monitor progress tracking and testimonials.

•Ensure adherence to client care standards.

•Coach and develop team members.

•Assist with onboarding and training.

•Hold team accountable to company standards.

•Manage schedules and daily workflow.

•Promote a positive culture and professionalism.

•Ensure smooth daily operations.

•Monitor inventory and supply ordering.

•Maintain cleanliness and professionalism.

•Ensure emergency procedures are followed.

•Maintain compliance with company procedures.

•Strong sales and leadership skills.

•Goal-oriented mindset.

•Excellent communication skills.

•Ability to multitask and manage stress.

•Team leadership experience.

•Strong customer service ability.

•Technology and computer literacy.

•Professional appearance and attitude.

•Able to work weekends

•2+ years management or sales experience preferred.

What's in it for you? (Salary, Commissions & Benefits)

• Growth opportunities.

• Positive team culture

• Industry-leading wellness services.

• Performance bonuses.

• Leadership development.

• Opportunity to make a real impact in clients’ lives.