Collection Agent

Position Summary Everon is committed to hiring team members who are passionate about providing exceptional customer service and understand the importance of customer satisfaction and its impact on career development. The Collection Agent ensures receivables are collected while maintaining strong customer relations. Duties and Responsibilities Respond to customer questions, resolve issues within scope of responsibility, and utilize the dispute management system to log and distribute service or related issues that are causing payment to be withheld and cannot be resolved in Account Services. Answer general billing related questions, resolve billing issues, and assist or direct customers to the appropriate area within Everon if the issue is not within the scope of account services. Meet pre-determined departmental standards for productivity and quality measures. Initiate outbound calls to correct credit card payment errors, determine appropriate account numbers to post unidentified payments, update account information, and determine if service issues have been addressed. Participate on internal quality/continuous improvement teams on a rotational basis. Interface with SSO on billing service related issues. Other duties as assigned. Qualifications - External Basic typing ability, ability to multi-task, basic math skills, problem solving skills, and communication skills. PC experience and/or the ability to learn basic functions. Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English. Education / Certification High school diploma or equivalent. Experience Zero (0) to Two (2) years of Collections experience. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor ( ). #J-18808-Ljbffr