Director of Sales and Service

The client is seeking a Director of Sales and Service to lead growth across the Connecticut market, particularly supporting the Hartford area. This is a sales-driven leadership role focused on personally driving revenue, winning new business, and developing sales talent while gaining meaningful exposure to branch financial performance. Key responsibilities include building a healthy pipeline through outbound prospecting, cold outreach, referrals, and disciplined territory planning; advancing and closing new commercial accounts while expanding relationships within an existing customer portfolio; and guiding and developing the sales team throughout the full customer engagement and business development process. The director will set clear activity and revenue expectations, review pipeline quality, use customer needs and competitive information to shape practical sales plans, and partner with service and operations leaders to align commitments, execution, responsiveness, and retention. The role also includes developing working knowledge of branch economics, such as revenue, margin, forecasting, budgets, and other drivers of performance, while strengthening operating discipline and commercial results for long-term growth. Candidates should have demonstrated B2B “hunter” sales success with an ongoing willingness to prospect and close, experience coaching or developing salespeople across the sales cycle, exposure to PandL or similar business financials, and strong relationship-building with business decision-makers. A bachelor’s degree is preferred, and experience in industrial distribution, material handling, building products, capital equipment, facility services, construction-related solutions, or a comparable B2B environment is considered valuable; strong communication, negotiation, problem-solving, and the ability to balance hands-on selling with team leadership are expected. Confidential